02
VoIP for Enterprise Solution
Introduction
Service providers are striving to create offerings that
deliver business value to their clients as a means to
grow revenue and improve margins. That means selling
more than bandwidth. Network-based service delivery
of applications such as IP Telephony and messaging
are the foundation on which more value-added
services can be provided.
Service operators want to capture the market
opportunity for Hosted IP Telephony, which is
anticipated to experience steep growth, particularly
with small and mid-size businesses, multi-sited
companies and Centrex users looking to upgrade to
a VoIP solution.
Alcatel-Lucent’s VoIP for Enterprise Solution enables
service providers to offer Hosted VoIP services to their
clients. This solution offers three delivery models
1. Network-based VoIP 2. Alcatel-Lucent Managed IP
PBX Service 3. Alcatel-Lucent Hosted IP PBX Service.
The third-party hosted service model, such as the
Alcatel-Lucent Hosted IP PBX Service, supports service
operators as they strive to reduce time to market and manage
the financial and market risk associated with new services.
Alcatel-Lucent’s Hosted IP PBX service meets these business
requirements through a service delivery approach based on an
innovative business model:
• The solution is owned, hosted and managed by
Alcatel-Lucent
• Alcatel-Lucent commits to solution availability and
Key Performance Indicators (KPI)
• The service is delivered to the end user through the
service operator’s network
• The service is paid based on usage (e.g. per user per month)
with a set-up charge and a monthly fee
• Typical contract is for three – five years
VoIP for Enterprise Solution, Alcatel-Lucent Hosted
IP PBX Service: Definition and Deliverables
The Alcatel-Lucent Hosted IP PBX service enables Service
providers to quickly provision carrier-class VoIP services for
business customers, while limiting their own financial and
technical exposure.
The Alcatel-Lucent Hosted IP PBX Service includes:
• Hosting of advanced IP PBX and messaging functionality
from an open, SIP standard, highly scalable, carrier-class
platform
• Operations, management and maintenance of equipment and
applications from our carrier-grade, secure, redundant Global
Network Operations Centers
• An end-to-end OSS/BSS solution with standard interfaces to
the carrier network
• Multivendor CPE solutions
• Tier two and three support for equipment and applications
• Options for 1. Premises implementation and management
services 2. Fixed Mobile Convergence solutions 3. Managed
Security Services
• Marketing and sales expertise to accelerate revenue
Service Provider
Network Based
VoIP:
Solution
fully integrated
into SP network
Drivers
Minimal
Alcatel-Lucent
Managed IP PBX
Service:
Solution
components reside
in any combo of
user premise, SP
network, Alcatel-
Lucent facilities
Alcatel-Lucent
Hosted IP
PBX Service:
Solution delivered
from Alcatel-Lucent
facilities
Delivery Models
CAPEX
Time to Market
VoIP/Operations Expertise
Mid to
Long term
Required
Extensive
In-house
Extensive
From
Alcatel-Lucent
Near to
Mid term
