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OmniAccess SafeGuard Controller Installation Guide

Appendix C: Customer Assistance and Product Support

Alcatel-Lucent technical support is committed to resolving our customer's technical
issues in a timely manner. Customers with inquiries should contact us at:

■

North America Service and Support:

1-800-995-2696

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Latin America Service and Support:

1-877-919-9526

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European Service and Support:

+33-38-855-6929

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Asia Pacific Service and Support:

+65-6586-1555

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Other International:

1-818-878-4507

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Email:

[email protected]

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Internet:

Customers with Alcatel-Lucent service agreements may open cases 24

hours a day via Alcatel-Lucent's support web page at:

— Support URL:

http://www1.alcatel-lucent.com/enterprise/en/support/

index.html

— Documentation URL:

http://www1.alcatel-lucent.com/enterprise/en/

resource_library/user_manuals.html

Summary of Contents for OmniAccess SafeGuard

Page 1: ...PART NUMBER 005 0031 REV A1 PUBLISHED MARCH 2007 ALCATEL LUCENT 26801 WEST AGOURA ROAD CALABASAS CA 91301 USA 818 880 3500 WWW ALCATEL LUCENT COM OmniAccess SafeGuard Controller Installation Guide...

Page 2: ...catel Lucent All rights reserved This document may not be reproduced in whole or in part without the expressed written permission Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are register...

Page 3: ...nel 17 Power Supplies 18 Small Form Factor Pluggable SFP Modules 18 System and Port LEDs 19 Chapter 2 Site Preparation and Installation Preparing for Installation 22 Space and Weight Requirements 22 P...

Page 4: ...36 Connector Pinouts 37 SFP Module Types and Cables 39 Appendix B Safety and Regulatory Compliance Safety Guidelines 42 General Safety Recommendations 42 Safety with Electricity 42 Electromagnetic In...

Page 5: ...Ds OAG2400 Shown 19 Figure 7 Attaching the Rack Mounting Brackets at the Front 26 Figure 8 Installing the SafeGuard Controller in a Four Post Rack 27 Figure 9 Attaching the Rack Mounting Brackets at t...

Page 6: ...Figures OmniAccess SafeGuard Controller Installation Guide 6...

Page 7: ...e 7 Environmental Requirements 23 Table 8 Using Crossover or Straight through Cables 24 Table 9 Troubleshooting Basic Hardware issues 34 Table 10 Physical Specifications 36 Table 11 Environmental Spec...

Page 8: ...Tables OmniAccess SafeGuard Controller Installation Guide 8...

Page 9: ...Preface In this preface About This Guide Related Publications Guide Organization...

Page 10: ...ed in This Guide Table 1 lists the text conventions used in this guide This guide uses the following icons and formats to highlight special messages in the text Table 1 Text Conventions Convention Des...

Page 11: ...ule of the Alcatel Lucent Network Admission Control NAC Additional Resources Alcatel Lucent publishes documents for customers at www alcatel lucent com Guide Organization Table 2 briefly describes eac...

Page 12: ...OmniAccess SafeGuard Controller Installation Guide 12 Preface...

Page 13: ...chapter 1 Overview of the SafeGuard Controller In this chapter About the SafeGuard Controller Hardware Overview Power Supplies Small Form Factor Pluggable SFP Modules System and Port LEDs...

Page 14: ...mation access and transmission Provides enforcement based on user and application defined polices This chapter presents an overview of the SafeGuard Controller hardware which is available in two model...

Page 15: ...Guard Controller has 24 front panel ports Figure 2 the OAG1000 SafeGuard Controller has 10 front panel ports Figure 3 Each port has two associated LEDs One LED indicates link status You can program th...

Page 16: ...ype and either one OAG1000 or two OAG2400 ports for monitoring In addition the OAG2400 has a port that is reserved for future use Table 3 lists the functions of the extensibility ports Each front pane...

Page 17: ...ne DC power supply Figure 5 Figure 4 SafeGuard Controller Rear Panel Dual AC Power Supplies Figure 5 SafeGuard Controller Rear Panel AC and DC Power Supplies The SafeGuard Controller management ports...

Page 18: ...the help of the power supplied by the secondary power source The AC power supply for the SafeGuard Controller has a voltage range from 100 to 240 VAC with a maximum current of 2 2 A at 100 VAC The DC...

Page 19: ...er LED always indicates link status for the port The upper LED indicates one of three possible conditions depending on which mode has been selected using the Mode button at the upper left corner of th...

Page 20: ...ED indicates operating speed 10 100 or 1000 Mbps Duplex Green Lights when the upper port LED indicates port duplex mode full duplex or half duplex Status Green Lights when the upper port LED indicates...

Page 21: ...n Checking the Package Contents Installing the SafeGuard Controller on a Table or Shelf Installing the SafeGuard Controller in a Rack Connecting Power to the SafeGuard Controller Installing Small Form...

Page 22: ...ed from the front to the back This cooling arrangement allows several systems to be stacked one on top of the other for either table or rack mounted configurations The SafeGuard Controller weighs appr...

Page 23: ...post or two post telco style equipment rack The rack should meet the requirements listed in Table 6 Environmental Requirements To ensure optimal system operation make sure that the installation site m...

Page 24: ...ssover or straight through cables Table 8 lists the recommended cable types To connect the Ethernet management port on the rear panel use a Category 5 or better Ethernet cable with RJ 45 connectors Fo...

Page 25: ...packing material and place it upside down on a flat surface 2 Locate the recessed areas on the bottom of the controller and attach the four rubber feet from the mounting kit 3 Place the controller on...

Page 26: ...arefully from the packing material and set it on a level work surface 2 Using the screws from the mounting accessory kit attach the rack mounting brackets as shown in Figure 7 Figure 7 Attaching the R...

Page 27: ...ation Guide 27 Chapter 2 Site Preparation and Installation Figure 8 Installing the SafeGuard Controller in a Four Post Rack For instructions on connecting the power cords see Connecting Power to the S...

Page 28: ...e 2 Using the screws from the mounting accessory kit attach one rack mounting bracket to the middle of each side as shown in Figure 9 Figure 9 Attaching the Rack Mounting Brackets at the Middle 3 Slid...

Page 29: ...iate three wire cable to the provided DC connector AC Power To connect the SafeGuard Controller to an AC power source follow these steps 1 Connect an AC power cord to an AC power connector on the Safe...

Page 30: ...trip 1 8 inch from the end of each wire 2 Loosen the retaining screws along the side of the connector see Figure 11 Figure 11 Attaching the DC Connector to a Cable 3 Insert each wire firmly into the c...

Page 31: ...r at the source Installing Small Form Factor Pluggable SFP Modules To communicate reliably over fiber optic cables make sure that the wavelength of each port matches the wavelength specifications on t...

Page 32: ...and push it firmly into place until it clicks into place and is completely seated see Figure 13 Figure 13 Inserting an SFP Module 4 Check that the SFP module is completely seated by gently pulling on...

Page 33: ...he serial console port using an RS 232 cable with a DB 9 connector as shown in Figure 15 The default settings for this port are 9600 baud 8 data bits 1 stop bit and no parity or flow control 9600 8 N...

Page 34: ...cable is connected Verify that you have used the correct cable for the port type Clean the connectors and reconnect the cable Try a new cable If you are using the factory default configuration make su...

Page 35: ...appendix A Technical Specifications In this appendix Physical Specifications Environmental Specifications Connector Pinouts SFP Module Types and Cables...

Page 36: ...ions Dimensions Width 17 3 inches 43 9 cm Depth 18 6 inches 47 2 cm Height 1 7 inches 4 4 cm Approximate Weight 20 0 pounds 9 1 kg Table 11 Environmental Specifications Operating temperature 0 C to 40...

Page 37: ...ts Table 12 RJ 45 connector on the rear panel Ethernet management port Table 13 DB 9 connector on the rear panel serial console port Table 14 DC input power connector on the rear panel of ACDC models...

Page 38: ...le 14 RS 232 Serial Management Port Pinouts for Male DB 9 Pin RS 232 Function Source 1 DCD RSLD DTE 2 RXD DTE 3 TXD DTE 4 DTR DTE 5 GND 6 DSR DTE 7 RTS DTE 8 CTS DTE 9 RI DTE Table 15 DC Input Connect...

Page 39: ...Controller uses the types of SFP modules and cables listed in Table 16 Table 16 SFP Modules and Cables SFP Module Type Required Cable 1000BASE LX Single mode fiber 1310 nm 1 km range 1000BASE SX Mult...

Page 40: ...OmniAccess SafeGuard Controller Installation Guide 40 Appendix A Technical Specifications...

Page 41: ...appendix B Safety and Regulatory Compliance In this appendix Safety Guidelines Agency Safety Approvals Regulatory Compliance and Notices...

Page 42: ...the SafeGuard Controller take the necessary precautions to avoid bodily injury Make sure that the SafeGuard Controller can be held in a stable position when lifting mounting or servicing it Do not wea...

Page 43: ...ormance of other equipment Because of EMI power surges can cause an electrical hazard or damage signal drivers and receivers As a precaution against EMI related damage store all X ray equipment hand h...

Page 44: ...rotective liner from the copper foil at the other end of the wrist strap and connect the foil to any accessible electrical ground that is nearby and exposed Leave the SafeGuard Controller and SFP modu...

Page 45: ...their expense Where specified throughout this guide properly shielded and grounded cables and connectors must be used to meet FCC emission limits Alcatel Lucent is not responsible for any radio or te...

Page 46: ...OmniAccess SafeGuard Controller Installation Guide 46 Appendix B Safety and Regulatory Compliance...

Page 47: ...appendix C Customer Assistance and Product Support...

Page 48: ...696 Latin America Service and Support 1 877 919 9526 European Service and Support 33 38 855 6929 Asia Pacific Service and Support 65 6586 1555 Other International 1 818 878 4507 Email support ind alca...

Page 49: ...orts 16 button Mode 19 C cables 24 32 compact flash slot 17 compliance initiatives 14 configuration initial 34 connecting power 29 31 connectivity lack of 34 connector pinouts 37 38 connectors LC 24 c...

Page 50: ...cess Protocol 14 LEDs 19 20 Lightweight Directory Access Protocol LDAP 14 link missing 34 M malfunctioning ports 34 malware 14 management console 34 management port 17 management ports 17 32 37 38 max...

Page 51: ...security posture 14 serial console port 24 33 SFP small form factor pluggable modules 18 31 39 shelf installation 25 space for installation 22 speed interface 17 operating 20 stacking 22 static strap...

Page 52: ...OmniAccess SafeGuard Controller Installation Guide 52 Index...

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