11
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website at https://
us.alcatelmobile.com/accessibility-compliance/battery-recycling/
and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/.
Troubleshooting�������������������
Before contacting the service center, follow the instructions below:
•
You are advised to fully charge (
) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may affect
its performance.
•
Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press
Settings
>
Device
>
Device Information
>
Software Update
>
Check
for Updates
.
The following are the most asked questions:
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
End/Power Key
.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
End/Power Key
is not mis-contacted
due to unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions: 0°C
(32°F) to 45°C (113°F).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
•
Try connecting in another location.
•
Verify the network coverage with your service provider.
•
Check with your service provider that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
