18
Troubleshooting
Problem
Possible cause
What to do
Standby light not lit
Mains lead unplugged
Mains fuse blown
Check mains lead
Check fuse
No signal found
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Check aerial lead
Check aerial
Ensure that you are capable of receiving
Digital TV
No picture or sound
Tuned to digital teletext channel
Switch to another channel
Scrambled channel
message
Channel is scrambled
This Digital Box is not able to decode
scrambled channels
No response to remote control Digital Box is switched off
Handset not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at the front panel
Check for obstructions in front of the Digital Box
Replace the remote batteries
Forgotten PIN code
Contact the helpline
You have moved your
TV and you find you are
no longer able to receive
digital channels
The aerial feed maybe sent through a
distribution system which can/may reduce
the digital signal now received by the
Digital Box
Try a signal booster or a direct feed from the
aerial
Please note indoor aerial are not recommended for use with this product (this
includes loft aerials) otherwise you may experience problems with reception
or picture break ups on some channels.
Need extra help?
If you have a technical enquiry or a
problem with this Digital Box, just call
0845 640 3030
08
Alba STB102XI.indb 18
28/09/2009 15:29:11
