Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead. No LED lit
Power not connected to TV
Check power lead and mains supply
connections and supply to the TV is
turned On
No picture.
LED lit Red
TV in standby
Press
POWER
button on TV or remote
control.
No picture or OSD.
Sound audible.
LED lit Green
Backlight faulty
Call customer helpline.
0845 604 0105
No picture.
No signal
displayed.
Incorrect input settings
Check the settings of the source and
consult the User Guide of the
connected device.
TV signals or channels
missing
Antenna not connected
Ensure TV antenna is connected
TV not tuned in
Follow instructions from page 10
Poor antenna signal
Have antenna signal checked. If indoor
antenna it may need an outdoor
antenna.
TV picture freezing and
breaking up (digital).
Poor antenna signal
Have antenna signal checked. If indoor
antenna it may need an outdoor
antenna.
Bright or dark dots on
screen
Pixel fault
This is uncommon. It is not covered by
warranty
Lost passwords
TV: 9421 DVD: 8888
DVD Operation
Disc will not load
DVD not selected
Press
SOURCE
and select
DVD
Disc will not play
Disc not inserted correctly
Inspect disc for damage or dirt. If dirty
clean as described on Page 25
Incorrect Region
This unit is only authorised to play
Region 2 discs
REMOTE CONTROL
No or intermittent
operation
Exhausted batteries
Replace batteries every six months or
when required
Object covering Infra red receiver on
TV
Remove object
Should you experience difficulties operating this product please consult the guide below before calling the
Customer Helpline.
27
For any help concerning setup and use of your TV please call the
Customer Help Line: 0845 604 0105
