AlazarTech ATS850, User Manual

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ATS850 User Manual 27
Configuring Internet Security and Virus
Protection Software to Allow Proper
Operation of ATS Class Digitizers
Some of the recent releases of internet security and virus
protection software packages, such as Norton Anti-Virus,
disable any unused parallel or serial ports as well as any PCI
devices that have not been assigned to a software application
by the user. Users of AlazarTech PCI digitizers must
configure their security software to allow access to the PCI
digitizers.
The problem exhibits itself as a blue-screen crash and a
“STOP Error”.
Typically, this error message is:
STOP: 0x0000000A
(0x00000016, 0x0000001C, 0x00000000, 0x804E5DEB)
For more details on this problem with anti-virus software
packages, refer to the technical note on Microsoft’s support
site :
http://support.microsoft.com/kb/892000/EN-US
Also refer to the knowledgebase article on Symantec’s web
site:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/0/26
71ef6e5d72d3cd88256d26006699d5?OpenDocument
This article explains that the root of the problem is one of the
files updated by the Symantec anti-virus software.
Symantec suggests that users should upgrade their internet
security software using Live Update, but our customers’
experience has been that this does not always work.