8 | Alarm.com Hub
Install Guide
Alarm.com Hub
Install Guide
| 9
Advanced Mode
This section is for authorized professional installers
and service providers.
The Hub has an Advanced Mode for trouble-
shooting and service. To access features in the
following section, put the Hub in Advanced Mode
by holding down the Enrollment button (
)
for 10 seconds. When the Hub enters Advanced
Mode, it will beep three times, and the Status Light
will alternate colors. To exit Advanced Mode, press
and quickly release the Enrollment button (
).
Alternatively, the Hub will exit automatically after
120 seconds of inactivity. From Advanced Mode,
you can perform the following advanced actions.
Factory Resetting
This resets the Hub to its factory settings.
CAUTION: Factory Resetting erases all
devices and settings.
NOTE: The command to enable or disable
Factory Resetting can be sent from the
Alarm.com Dealer Website’s AirFX Toolkit.
Factory Resetting is only available during
the first 120 seconds after initially powering
on the Hub.
• After entering Advanced Mode, press and hold the
Enrollment button (
) for 10 seconds. When the
reset process has begun, the Status Light will blink
orange slowly and the Hub will beep five times.
• To cancel Factory Resetting, you must
immediately press and release the Enrollment
button (
). This feature is only available
during the first five seconds after Factory
Resetting has begun.
• When Factory Resetting is complete, the Status
Light will shine solid orange for 10 seconds.
• Next, contact Alarm.com Customer Support to
reinitialize the Hub.
Resetting the Image Sensor
This resets the Image Sensor to its factory settings.
This is helpful before pairing if the Image Sensor
has been previously used with another gateway
or panel.
• Ensure that the Image Sensor is not connected to
another active network.
• Locate the reset hole on the front of the Image
Sensor. Use a paper clip to push the reset button
for 10 seconds. When the Image Sensor has been
reset, a light in the IR slot directly below the reset
hole will flash quickly.
• For more Image Sensor Information, see the Image
Sensor Installation Guide.
