6 | Alarm.com Hub
Install Guide
Alarm.com Hub
Install Guide
| 7
• After a device is added, the Hub automatically
exits Add Mode. To add another device with the
Hub, place the Hub in Add Mode again and
follow the steps above.
• If adding is unsuccessful, follow the steps on
the next page to remove the device, and then
try adding it again.
• To exit Add Mode, press and quickly release the
Enrollment button (
). Alternatively, the Hub will
exit automatically after 120 seconds of inactivity.
NOTE: This is a Security Enabled Z-Wave
Plus Product.
Removing Z-Wave Devices (If all Z-Wave
devices were added successfully, skip to
Step 3 below)
• To put the Hub in Remove Mode, press and
hold the Enrollment button (
) for five seconds
until the Status Light flashes orange slowly and
the Hub beeps twice.
• To put your Z-Wave device into Remove Mode,
follow the instructions that came with the device.
For many Z-Wave devices the same button is used
for adding and removing.
• When successfully removing a device, the Hub
will beep for one second, and the Hub’s Status
Light will stay solid orange for 120 seconds.
• After a device is removed, the Hub automatically
exits Remove Mode.
• To add the device to the Hub, return to the
beginning of Step 2 above.
• To exit Remove Mode, press and quickly release
the Enrollment button (
). Alternatively, the
Hub will exit automatically after 120 seconds
of inactivity.
NOTE: For Z-Wave network resets, use the
available reset procedure only in the event that
the network primary controller is missing or
otherwise inoperable.
Z-Wave Plus Lifeline - When the module is reset
(new home ID, etc) it will send a DEVICE_RESET_
LOCALLY_NOTIFICATION to all associated
nodes. Lifeline is on Association Group 1
and supports a maximum of 56 nodes.
Step 3: Adding Image Sensors
• First remove all batteries from the Image Sensor.
The Image Sensor uses two AA lithium batteries.
NOTE: Do not use lithium-ion batteries, which
can damage the Image Sensor.
• To put the Hub in Add Mode, press the Enrollment
button (
) once. The Status Light will start
flashing green slowly and the Hub will beep once.
• To put the Image Sensor in Add Mode, simply
insert batteries into the Image Sensor.
• It may take the Hub 20 seconds or longer to add
the Image Sensor. If adding is successful, the Hub
will beep for one second, and the Status Light will
stay solid green for 120 seconds.
• If Image Sensor adding fails, it may mean the
Image Sensor is not within range of the Hub.
Try moving the Hub closer to the Image Sensor
and repeat Step 3. If problems persist, see
Resetting the Image Sensor in the Advanced
Mode section of this manual.
• To exit Add Mode, press and quickly release the
Enrollment button (
). Alternatively, the Hub will
exit automatically after 120 seconds of inactivity.
Step 4: Finishing Up
• After placing the Hub in its final location,
reconnect it to power and Ethernet.
• Navigate to the Alarm.com Customer Website to
login to your new system. Once you login, make
sure to:
• Confirm your e-mail address and contact
information.
• Add other users to your system (if desired).
• Set up rules and notifications so you always
know what’s happening around your home.
• Download the Alarm.com Mobile App
(Available for iPhone, iPad, Android and
Windows Phone).
OPERATING NOTE: Periodically, the Hub’s
Status Light will flash white for up to 60
seconds. This is normal. However, if the
light flashes white for longer than a minute,
contact your service provider.
