21
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead. No led lit
Power not connected to TV
Check power lead and mains supply connections
and supply to the TV is turned On
No Picture. Led lit Red
TV in standby.
Press Power button on TV or Power button on
remote control.
No picture. Dark screen Led lit
Green
Backlight faulty
Call customer help line.
No picture. Blue screen. No
signal displayed
Incorrect input settings
Ensure the input selected has an input connected to
it and is turned on.
Check the settings of the “Source” and consult the
User Guide of the apparatus.
Aerial not connected
Ensure aerial is connected
TV not tuned in
Incorrect input selected.
Follow instructions from page 9
TV Picture noisy and ghosting
(Analog)
Poor aerial signal
Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
TV Picture freezing and breaking
up (Digital).
Poor aerial signal
Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Teletext freezing or breaking up
Poor aerial signal
Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Digital Signals missing
Poor aerial signal
Have aerial signal checked. If indoor aerial it may
need an outdoor aerial.
Bright dots or Dark dots
Pixel damage
This is not uncommon. It is not covered by warranty
Lost password
7948
PC OPERATION
No picture. Blue screen. No
signal displayed
No connection from PC to TV.
Check all connections carefully
PC resolution incorrectly set
Enter Display setup of PC and set resolution to
800x600. Increase in steps until the required
resolution is selected
PVR OPERATION
Not recording or Time Shifting
Drive not detected by the TV
Drive or Memory not formatted
USB connection incorrect.
Enter the Main menu, select PVR File system and
Format the medium.
Ensure the Medium is DIRECTLY connected to the
TV, not via an extension lead.
REMOTE CONTROL
No or intermittent operation
Exhausted batteries
Replace batteries every six months or when required
Should you experience difficulties operating this product please consult the guide below before calling
the Customer Help Line.
14. Trouble shooting guide.
23
If you are still having difficulty please call the Technical help line. Ring 0845 293 7698 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 11am – 4pm “Bank holidays as Sun”
Or try our website :-
www.ekey.co.uk
(24Hr) Emails should be responded to within 3 - 4 hours should the
consumer have difficulty getting through.
