11 User Help Guide
If for some reason your LCD TV fails to operate, or has other difficulties, please consult the
guide below before calling the “Customer Help Centre”
Symptom Possible
Cause Remedy
Dead. No led lit
No power to the Tv
Ensure all the connections
have been made firmly and
the power is turned on.
Dead. Led lit Red
Tv in Standby
Press the CH+/CH- button
on the Tv or the POWER
button on the Remote
Control
No Picture. Led Green.
Incorrect source selected
Select TV using the INPUT
button on the Tv or TV/AV
button on the Remote
Control
Poor signal.
If using an Indoor aerial, it
may be necessary to have
an external or roof space
aerial fitted.
Picture Noisy or Ghosting
Poor aerial connection. Or
aerial damaged
Have your aerial lead and
connections inspected.
Teletext breaking up or
freezing
As above
As above.
Poor PC pictures
PC may not be matched to
monitor
Enter PC Setup Menu and
select “Auto Config”
No Sound or loud sound
buzz in TV mode.
Incorrect sound system
selected.
Enter the TV setup menu
and select “SYSTEM” this
should be set to “I” for Uk
use
Batteries exhausted
Replace batteries every 6
months.
No Remote Control function
I/R signal being obstructed
Remove any obstructions in
I/R signal path
If you are still having difficulty please call the Technical help line. Ring
01422 263313 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 11am – 4pm “Bank
holidays as Sun”
Or try our website :- www.ekey.co.uk (24Hr)
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