FAULT GUIDE
Before calling the help desk please look below for assistance
.
Fault Symptom
Possible cause
Remedy
No Operation. No
backlight.
Low battery voltage
Replace battery
Lights up but no
operation.
LOCK SWITCH ON
Turn LOCK switch OFF.
Poor battery performance
Incorrect battery type.
DO NOT USE NICAD
rechargeable batteries.
Use high capacity
batteries.
Not playing certain music
files
WMA files may not be
authorised.
Some DRM files are dated
to play for a certain time
only.
File manager on PC says
memory full, but has not
reached full capacity
Incorrect formatting of
MP3 player
Format as FAT32 for
Win2K or Win XP. Format
as FAT16 for WIN98. If
you reformat you will
loose all data.
Player not turned on.
Switch player on before
connecting USB lead.
PC will not “see” Player
when connected.
Check Operating system
of PC
If using WIN98 use
installation disc provided.
No Output or Output on
one channel only.
Headphone wires
damaged
Replace or try another
pair of headphones.
If you are still having difficulty please call the Technical help line. Ring 01422
203676 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 11am – 4pm “Bank
holidays as Sun”
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