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Troubleshooting
Carry out the problem-solving measures described in the following section before contacting Customer
Support. Turn off the device immediately as soon as you suspect a malfunction and unplug the power
plug. Do not attempt to repair the device yourself.
SYMPTOM
CHECK ITEM
LCD screen stays dark.
Make sure the unit is turned on and the connections are correct.
Make sure the power adapter is correctly connected.
The player cannot play.
Make sure the disc is loaded in.
Make sure the disc is loaded upside down.
Make sure the disc is not dirty or warped.
Make sure the player’s region code is the same as the region code of the
DVD disc.
Make sure water condensation has not occurred.
If it occurs, take out disc and leave the player on for at least one hour.
There is no sound.
Make sure the system connection is correct.
Make sure the power of speakers is turned on.
Make sure the sound setup of DVD disc is correct.
Make sure the disc is not dirty or warped.
Clean or replace the disc.
Cannot continue to play
and play a section
repeatedly.
Turn off the repeat mode, if necessary.
Make sure the disc is not dirty or damaged.
Clean the disc or skip the section.
There is no picture or
picture move up and
down unsteady.
Check if the connections with the external AV signal source are correct.
Correctly set the items in the picture menu.
Check if the video type input signal is not corresponding to the unit.
Make sure the unit is turned on and in correct video type.
The remote control
does not work.
Make sure there are no obstructions between the remote control and the
unit.
Make sure the remote control is pointing at the unit.
Make sure the batteries are inserted or the polarity is correct.
Make sure the batteries are not weak.
Other Notes:
Static or other external interferer may cause the player to behave abnormally. In this occurs, unplug the
power-supply cord from the outlet and plug it in again to reset the player. If the problems persist, then
please disconnect the power and consult a qualified technician.
Summary of Contents for Atome LCT-B21HDU26H
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