10
Troubleshooting
If you experience any difficulties, please refer to the troubleshooting steps below.
The turntable is powered on but the motor is not spinning:
o
Ensure that the turntable belt is properly installed under the platter. See
Setup > Attaching the
Turntable Belt
for more information.
If you are recording to a
computer:
o
Make sure that BT100 is powered on and that the needle is on the record.
o
Make sure BT100 is selected as your computer's default recording device.
o
If you are listening through your computer's speakers, make sure those speakers are selected as your
computer's default playback device. Alternatively, connect BT100’s
RCA outputs
to a stereo system or
powered speakers.
(
Note:
The RCA outputs monitor the signal coming out of the turntable, not the signal coming from your
computer.)
o
Disconnect then reconnect the USB cable connecting BT100 to your computer.
I'm not hearing any audio when playing music:
•
If you are playing music from
vinyl:
o
Make sure that BT100 is powered on and that the needle is on the record.
o
Connect BT100's
RCA outputs
to a stereo system or powered speakers.
•
If you are playing music from your
computer:
o
Make sure your software music player's volume is turned up.
o
Make sure your computer's volume is turned up.
o
Make sure your computer's speakers are selected as your computer's default playback device.
(BT100 cannot be used as a playback device for your computer's audio.)
I am hearing a hum through my speaker or laptop when using the turntable:
•
If you are recording to a laptop:
o
Please connect the laptop to a grounded power supply (3 prong).
•
If you are playing through a speaker:
o
Please connect to a grounded (3 prong) power supply.
My record is not playing at the correct speed; its pitch is too high or too low:
o
Ensure the
33/45 RPM Selector
is set to the correct speed for your record.
The Bluetooth speaker that I want is not pairing to BT100.
o
Turn off or move other nearby Bluetooth speakers over 30 ft. (9.1 m) so only the closest Bluetooth
speaker you want will pair.
I am connected to a Bluetooth speaker but do not hear any audio.
o
If you are connected to a Bluetooth speaker with a play/pause button, and do not hear audio, try
pressing the play/pause button.
o
Press and release BT100’s
Bluetooth
button to disconnect it from the Bluetooth speaker, and then
press it once more to try pairing it again.
o
Turn BT100 off and then on again, and then press its
Bluetooth
button to try pairing it again.
My smartphone will not connect to BT100.
o
BT100 acts as a Bluetooth transmitter, sending the audio out of BT100 into other Bluetooth speakers.
BT100 cannot act as a Bluetooth receiver and play music from your smartphone over headphones or
RCA outputs.
The Bluetooth LED will not stop blinking.
o
Once the Bluetooth button is pressed, BT100 will try to connect to nearby Bluetooth speakers for 5
minutes. To stop the blinking Bluetooth LED, power-cycle BT100.
Summary of Contents for BT100
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