Akai AK4919UHDS, Instruction Manual, Page: 58 / 64

58
Troubleshooting
If you experience any problems with your TV, please check below for a solution before
contacting the After Sales Support line.
General Problems with the TV Set
Problem Solution
No power. Insert the power plug securely into the power outlet.
No picture.
Ensure that the equipment is connected properly.
•
Adjust the antenna or use an external antenna.
• Relocate the unit near a window (if inside a
building).
• Move the TV set away from any product that
causes interference.
• Auto-tune the unit again.
• Try another channel.
No sound, or
distorted sound.
• Ensure that the equipment is connected properly.
• Ensure that the input setting for the TV is correct.
• Ensure the audio settings are properly set.
• Ensure the volume is not muted. If it is, press the
MUTE button to restore the sound.
• If earphones are connected, unplug them.
• Adjust the volume to a suitable level by pressing
the
VOL+/VOL- button.
• If the picture from an HDMI source is not 4K,
ensure the Menu > Setting > 4K Enhanced setting
is set to ‘Off’.
The remote control is
not working.
• Check the batteries are correctly installed.
• The batteries may be exhausted: replace them.
• Make sure to point the remote control at the remote
control sensor and try it again.
• Make sure to use the remote control at a distance
of no more than 6 metres from the sensor.
• Remove any obstacles between the remote control
and remote control sensor.