16
TROUBLESHOOTING THE APPLIANCE
PROBLEM
POSSIBLE CAUSE
SOLUTIONS
The DVD player is
connected to a power
outlet but will not play.
The plug has not been
inserted correctly.
Connect the power supply again.
A disc has been
inserted, but no tracks
or play times are
showing on screen.
The disc is not inserted
correctly.
The disc is dirty or cracked.
Correctly insert the disc.
Clean or replace the disc.
No sound.
The AV cable is not correctly
connected or is loose.
Reconnect the AV cable and
ensure the TV is on the correct
channel.
No picture.
The cables are not inserted
correctly.
Re-insert the cables and check
the SCART lead or AV cable is
connected correctly.
The remote control
does not work.
The battery does not have
enough power.
The remote controller is not
correctly pointed at the remote
sensor.
The remote sensor is dirty.
Charge the battery.
Point the remote controller directly
at the remote sensor.
Clean the surface of the remote
sensor.
The picture freezes or
skips during playback,
or the sound is
distorted.
The disc is damaged, cracked
or dirty.
Another device is interfering
with DVD playback.
Clean or replace the disc.
Move the unit away from any
sources of interference.
