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FACTORY LIMITED WARRANTY POLICY
The Ajax Boiler Factory limited warranty provides assurance that all products are free from manufacuteres defects at the time of
shipment and meet specifi cations and performance described in the product literature.
It is important to understand the difference between a factory warranty and an installed warranty. There are many factors that can
occur to the products after they are shipped that the company has no control over and can not fully verify. These includes:
1. Hidden damage during the shipping.
2. Handling damage.
3. Damage during storage.
4. Installation conditions.
5. Other unknown variables in the system design: maintenance, pulsation and vibrations.
The installed warranty is the responsibility of the architech, specifying engineer, contractor and/or owner who jointly have control over
the application, installation, location, operating and maintenance conditions.
The Ajax Boiler Inc. warranty excludes extended liabilities. Extended liability typically occurs when products are installed without proper
drainage, fl ooding containment or when safety devices are not tested and repaired or replaced when needed.
Product problems are often caused by the condition of the water, the lack of water treatment and/or the improper treatment of
the water, insuffi cient combustion air, improper draft conditions, bolts not re-tightened, pipes not fl ushed and cleaned of oil, metal
chips, rags, vibration and pulsation etc. These are installation, operating and/or maintenance conditions that are beyond the seller’s
responsibility and are not covered by the factory warranty, but may be covered by the installer’s warranty.
The factory warranty covering company products is based upon extensive product development and testing. Combustion products
under go certifi cation testing and approvals to Underwriters Laboratory (UL) standards. Auditing of the production of combustion
products is conducted by a nationally recognized testing laboratory.
Pressure vessel products are designed and manufactured to American Society of Mechanical Engineering (ASME) and National Board
(NB) Design standards. Design reviews, factory product manufacturing quality inspections and testing are carried out by a third party
National Board authorized inspection agency.
Ajax Boiler Inc. products have proven themselves in service for over 85 years which indicates that the company products perform
exceedingly well when normal installation, operating and maintenance conditions exist.
The following is a review from the terms and conditions of sale. Also included in paragraph two, below, is the Ajax Boiler Inc. non-
conformance policy.
1. Ajax Boiler Inc. warrants its products against defective material and/or workmanship only. The warranty does not apply to
operational failures, electrical failures, gasket leaks, and/or other malfunctions caused by improper application, installation
and/or
maintenance.
2. It is the buyer’s responsibility to inspect and accept the product, when received, as conforming to their purchase order,
specifi cations and approved drawings. All claims for non-conformance, errors, shortages, etc. must be made within 10
days after receipt of the shipment.
3. Ajax Boiler Inc. do not provide a warranty or guarantee, express or implied, in any manner, form, usage of trade, merchant
-ability or fi tness which extend beyond the product description and quotation.
4. Ajax Boiler Inc. liability is limited to the factory repair or replacement of warranty failures, or non-conformance, upon the
return of the product to the factory.
5. Ajax Boiler Inc. is not liable for any direct or consequential damages.
6. The Ajax Boiler Inc. warranty is based upon section 23161(2) of the uniform commercial code and is printed in the terms
and conditions of sale which is referenced in every quotation, on the back of sales order acknowledgements and invoices.
It is legally correct and is an industry standard policy.
February-2007
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