AJAX Hub 2 User Manual Download Page 29

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Warranty

Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is
valid for 2 years after the purchase and does not apply to the pre-installed accumulator.

If the device does not work correctly, you should rst contact the support service—in half of the
cases, technical issues can be solved remotely.

Technical support:

Compliance with standards

The full text of the warranty

User Agreement

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Summary of Contents for Hub 2

Page 1: ...er Manual Updated June 17 2022 Hub is a central device of the Ajax security system coordinating the connected devices and interacting with the user and security company Hub is developed only for indoo...

Page 2: ...ction and GSM network Please use both communication channels to ensure more reliable communication between the hub and Ajax Cloud Hub can be controlled via the for iOS Android macOS or Windows The app...

Page 3: ...urity system and decrease the number of routine actions Adjust the security schedule program actions of automation devices or in response to an alarm press or by schedule A scenario can be created rem...

Page 4: ...t panel Perforated part is required for actuating the tamper in case of any attempt to dismantle the hub 3 Socket for the power supply cable 4 Socket for the Ethernet cable 5 Slot for the micro SIM 6...

Page 5: ...unication channel is connected Lights up green The hub is not connected to the internet or there is no connection with the Ajax Cloud service Lights up red No power Lights up for 3 minutes then blinks...

Page 6: ...Be careful and do not damage the tamper protecting the hub from dismantling 2 Connect the power supply and Ethernet cables to the sockets...

Page 7: ...wer Socket 2 Ethernet socket 3 SIM card slot 3 Press and hold the power button for 2 seconds until the logo lights up The hub needs approximately 2 minutes to identify the available communication chan...

Page 8: ...the router settings the hub will receive an IP address During the next setup in the you will be able to set a static IP address To connect the hub to the GSM network you need a micro SIM card with a d...

Page 9: ...ted and placed on Ajax Cloud All the parameters of the Ajax security system and connected devices set by the user are stored locally on the hub These parameters are inextricably linked with the hub ch...

Page 10: ...ontrolling the Ajax security system via the smartphone 1 Login into your account 2 Open the Add Hub menu and select the way of registering manually or step by step guidance 3 At the registration stage...

Page 11: ...ached to the surface vertical or horizontal We do not recommend using double sided adhesive tape it cannot guarantee secure attachment and simplifies the removal of the device Do not place the hub out...

Page 12: ...e hub is firmly fixed the attempt to tear it off triggers the tamper and the system sends a notification Rooms in the Ajax app The virtual rooms are used to group the connected devices The user can cr...

Page 13: ...for the room and optionally attach or make a photo it helps to find the needed room in the list quickly By pressing on the gear button go to the room settings menu To delete the room move all the devi...

Page 14: ...med 1 Open the room in the app and select the Add Device option 2 Name the device scan the QR code or insert the ID manually select the room and go to the next step 3 When the app starts searching and...

Page 15: ...nu Icons Meaning 2G connected SIM card is not installed The SIM card is defective or has a PIN code on it Hub battery charge level Displayed in 5 increments Hub malfunction is detected The list is ava...

Page 16: ...ength Shows the signal strength of the mobile network for the active SIM card We recommend installing the hub in places with the signal strength of 2 3 bars If the signal strength is weak the hub will...

Page 17: ...nected status is displayed in this field Ethernet Internet connection status of the hub via Ethernet Closed the hub lid is closed Opened the hub removed from SmartBracket holder What is a tamper Conne...

Page 18: ...stem alarms Hub model Hub model name Hardware version Hardware version Unable to update Firmware Firmware version Can be updated remotely ID ID serial number Also located on the device box on the Conn...

Page 19: ...panel Settings Settings can be changed in the Note that after changing the settings you should click the Back button to save them Avatar Hub name Users Ethernet Ajax app 1 Go to the Devices tab 2 Sel...

Page 20: ...Cellular Geofence Groups Security schedule Detection zone test Jeweller Service Monitoring Station Installers Security Companies User Guide...

Page 21: ...e time all the connected detectors room settings and user settings will be deleted User profiles will remain connected to the system Users After adding the hub to the account you become the administra...

Page 22: ...calls Notifications are set in the menu Users Event types For what it is used Types of notifications Malfunctions Loss of connection between the device and the hub Jamming Low battery charge in devic...

Page 23: ...y Ajax Cloud to the Ajax Security system app if an Internet connection is available SMS is sent to the phone number indicated by the user when registering the Ajax account The phone call means that th...

Page 24: ...ed users The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and configured Only the sirens connected to the system notify about the op...

Page 25: ...f the company providing services in your city and negotiate on the connection Connection to the central monitoring station CMS is possible via the SurGard Contact ID ADEMCO 685 SIA DC 09 and other pro...

Page 26: ...ing the hub Complete Set Safety Requirements While installing and using the hub follow the general electrical safety regulations for using electrical appliances as well as the requirements of regulato...

Page 27: ...surveillance Up to 10 cameras or DVRs Rooms up to 50 Scenarios up to 5 Connected 1 Number of connected sirens up to 10 Power supply 110 240 V AC 50 60 Hz Accumulator unit Li Ion 2 A h up to 15 hours o...

Page 28: ...00 m any obstacles absent Communication channels GSM 850 900 1800 1900 MHz GPRS Ethernet Installation Indoors Operating temperature range From 10 to 40 Operating humidity Up to 75 Overall dimensions 1...

Page 29: ...ply to the pre installed accumulator If the device does not work correctly you should first contact the support service in half of the cases technical issues can be solved remotely Technical support C...

Page 30: ...Subscribe Email...

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