20
Airwallet PRO300
Installation Guide
IV. Tips and Troubleshooting
The best location for the Airwallet PRO
The following recommendations can help your Airwallet PRO
achieve the best wireless range and network coverage.
• Place your Airwallet PRO in an open area where there are few
obstructions, such as walls.
• Avoid placing your Airwallet PRO inside the machine cabinet or
close to any metallic surfaces.
• Don’t lay your Airwallet PRO down or on its side. The Airwallet
PRO should be mounted vertically with the cable downwards.
• Place your Airwallet PRO at least 8 meters (25 feet) from any
microwave oven, 2.4 GHz cordless phone, or other sources of
interference.
Problems and Solutions
First, assure you have the right manual for the correct product.
This is the manual for the Airwallet PRO300
A. The device is not appearing in the Airwallet App:
1. Is the device created on the Airwallet Dashboard?:
2. Is the power turned on, on the installation?
3. Has someone connected via Bluetooth to the device outside
the Airwallet App?
4. Does the phone have a weak internet connection?
a. The faster the internet connection, the faster the device
load time is.
