Trouble shooting
If the air conditioner is not working properly, it is usually due to a minor problem that
the user can handle. Before calling customer service, please check the following
points.
Problem
Probable Causes
Solutions
The air conditioner
is not working.
1. Plug not properly inserted
into power socket.
2. Insufficient amount of
amperage to start unit.
3. Water tank is full / alarm
light is on.
1.Plug the appliance in properly.
2.Check fuses (refer to rating label).
3.Drain unit.
The air conditioner cuts
out.
1. Unit is too close to wall or
another object.
2. The appliance is covered.
3.The "timer off" function has
been activated.
4.Room temperature is not
between 61°F and 97°F /
16°C and 36°C.
1. Unit should be at least 500mm
away from walls and objects.
2. Unit will overheat if the waste air
cannot fully vent.
3. Press the power button to turn the
unit on.
4. Switch the unit back on when
room temperature is between 61°-
97°F/ 16°C and 36° C.
Unit does not seem
to cool effectively
1.Is the room too large?
2.Is there direct sunlight
onto the unit?
3.Are windows or doors
open?
4.Is there another heat
source in the room?
5.Is the filter dusty or
contaminated?
6. Is the air intake
blocked?
1.Use in the room within
recommended size;
2.(close curtains and pull down
blinds)
3.4. Close them;
5.Clear the filter;
6. Check and remove the
obstacle.
Too Noisy
Is the unit positioned on
an uneven hard floor
surface creating vibration?
A soft carpeted surface may
absorb excessive vibration.
The "RUN" LED
indicator light
flashes and the
alarm sounds.
The condensation tank is
full and the unit can not
drain. This safety feature
turns off the conditioner to
protect it and prevent the
tank from overflowing.
Drain unit from the drain plug at
the back of the unit.
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