ITG User’s Guide
Chapter 7 Troubleshooting Tips
This section provides solutions for problems you may possibly encounter while installing and
connecting your Internet Telephony Gateway.
Power (PWR) LED is not illuminate
1. Check the power adapter connection.
2. If the power adapter or power cord is connected to the gateway, check that the cord
is securely plugged into the power socket on the rear of the console.
3. Check that the other end of the power adapter or power cord is securely plugged into
the power outlet.
4. If both ends of the power cord are properly connected and there is still no power, the
gateway might have a faulty power outlet, power adapter, or power cord.
5. Change to another power outlet or obtain another power adapter or power cord.
LNK LED is not illuminate
1. Check the ITG was connected correctly:
a. Powered on
b. Correctly connected
2. Check if the cable connects to an end device is a standard straight through network
Ethernet cable.
3. Make sure connectors at both ends are securely seated.
4. Check the ITG IP setting is correct
Line module port LED is not illuminate when pick up the phone
1. Check the RJ11 telephone line is connected correctly between phone set and line
module port
There is no dial tone when pick up the phone
1. Check line module port LED illuminate
2. Check the RJ11 telephone line is connected correctly between phone set and line
module port
There is an out-of-service tone when dialing destination phone number
1. Check the dial plan setting (address table, hunt group table and destination table) at
the destination phone number
There is no connected tone when dialing destination phone number
1. Check the IP network (Ethernet cable, Ethernet port and GW IP setting) is connected
correctly
52
Command Line Interface
