Condensing Units
CU/CFCU
Condensing Units
7
Installation & Maintenance Manual : 6259626 IM V1.6.0 04/16
Warranty
GENERAL
To be read in conjunction with Airedale International Air Conditioning Ltd standard
Conditions of Sale.
The equipment carries Air
edale’s standard warranty for a period of 24 months from the
date of despatch or of invoice which ever is the sooner in respect of non-consumable
parts only and does not include for the cost of labour incurred during the investigation or
replacement of a defective item.
WARRANTY IS ONLY
VALID IN THE EVENT
THAT:
1
The equipment is serviced & maintained by Airedale or an approved Airedale
company in accordance with the Installation & Maintenance manual provided,
during the Warranty Period.
2
Commissioning is carried out by Airedale or an approved Airedale company.
3
Commissioning documents have been completed and returned to Airedale within
28 days of the date of commissioning.
4
Replaced faulty parts have been returned to Airedale within 21days of
replacement for evaluation.
Any spare part supplied by Airedale under the warranty shall be warranted for the
unexpired period of the warranty or 3 months from delivery whichever period is the
longer, with the exception of compressors on which a further 12 months warranty
is granted.
PROCEDURE
When a component part fails, a replacement part should be obtained through our Spares
department. If the part is considered to be under warranty, the following details are
required to process this requirement.
Full description of part required, including Airedale's part number, if known.
The original equipment serial (U) or (BP) number.
An appropriate purchase order number.
A spares order will be raised under our "G" number system and the replacement part will
be despatched, usually within 24 hours should they be in stock.
When replaced, the faulty part must be returned to Airedale with a suitably completed and
securely attached "Faulty Component Return" (FCR) tag. FCR tags are available from
Airedale and supplied with each "G" order.
On receipt of the faulty part, suitably tagged, Airedale will pass to its Warranty
department, where it will be fully inspected and tested in order to identify the reason for
failure, identifying at the same time whether warranty is justified or not.
On completion of the investigation of the returned part, a full "Report on Goods Returned"
will be issued. On occasion the release of this complete report may be delayed as
component manufacturer becomes involved in the investigation.
When warranty is allowed, a credit against the "G" number invoice will be raised. Should
warranty be refused the "G" number invoice becomes payable on normal terms.
EXCLUSIONS
Warranty may be refused for the following reasons:
Misapplication of product or component
Incorrect site installation
Incomplete commissioning documentation
Inadequate site installation
Inadequate site maintenance
Damage caused by mishandling
Replaced part being returned damaged without explanation
Unnecessary delays incurred in return of defective component
RETURNS ANALYSIS
All faulty components returned under warranty are analysed on a monthly basis as a
means of verifying component and product reliability as well as supplier performance. It is
important that all component failures are reported correctly.