WARRANTY TERMS AND INFORMATION (Australia ONLY)
HCV & HCVR Evaporative Cooling & Gas Heating
Page 25 of 26
7.
In order to claim under the warranties granted under clause 1 or clause 2 You must:
a.
either:
contact us within the Relevant Warranty Period on: 1300 650 644; or
log a warranty claim on our website (website address below) within the Relevant Warranty
Period; and
b.
make available for inspection by the service agent who will come to the location of the Goods or
send to us at the address below within the Relevant Warranty Period: (i) the legible and
unmodified original proof of purchase, which clearly indicates the name and address of the original
retailer, the date and place of purchase, the product name or other product serial number, (ii) all
of your records of all service and maintenance carried out to the Goods, plus the Maintenance
Schedule in the Owner’s Manual (if it was published with such a Schedule) (iii) a copy of the
completed Warranty Information page in this warranty, and (iv) if an extended warranty period
was provided by us for the Goods, then the relevant document provided by us confirming that
extended warranty period. If you choose to send the documents described in (i) to (iv) to us, then
they must be accompanied by a covering letter which states your name and address and daytime
telephone number, the address at which the Goods are installed, and the model and serial number
of the Goods.
8.
The warranties granted in clause 1 and clause 2 cover the costs of parts and labour but you will be
responsible for:
a.
the cost of travel incurred for a Seeley International service agent to get to and from the location
of the Goods if the location of the Goods is either: (i) outside the metropolitan areas of the capital
cities; or (ii) more than 35 kilometres from an authorised Seeley International branch or service
representative; and
b.
any costs for additional labour or equipment associated with gaining acceptable and safe service
access to the Goods installed in restricted, high or unsafe locations, and or the removal and
replacement of any barrier, walls, roofs, floors, fences etc; and
c.
any costs incurred by the Seeley International service agent in gaining access to the Goods which
is necessary to comply with any safety or workplace safety requirements and/or any other relevant
regulations. For the avoidance of doubt, the reference to any costs incurred also includes the cost
of any necessary site inductions.
9.
We are not responsible in any way for any failure and/or inadequate performance of the Goods which
arises from or is connected to the use in the Goods of non-genuine spare parts. We strongly
recommend that only spare parts supplied or approved by us are used in the Goods.
10.
We are not responsible for the installation of the Goods and expressly disclaim all liability resulting
from incorrect installations or installations that do not conform to local electrical codes, local plumbing
codes, Occupational Health and Safety requirements, and by laws which are legislated or in effect at
the time of installation.
11.
This warranty is only valid and enforceable in Australia.
Note: We and our service agents reserve the right to refuse service unless safety and accessibility to
the unit can be guaranteed.
If a service call reveals no warranty fault found with the Goods, a charge will be made for the call.
Our liability under this warranty is limited to the extent permitted by law. That is, to the extent that it
is fair and reasonable, if the Goods are not of a kind ordinarily acquired for personal, domestic or
household use or consumption, your remedies associated with any failure or defect of the product will
be limited to:
(a)
the replacement of the Goods or the supply of equivalent goods;
(b)
the repair of the Goods;
(c)
the payment of the cost of replacing the Goods or of acquiring equivalent goods; or
(d)
the payment of the cost of having the Goods repaired and subject to the terms and conditions
included in this warranty.
