Appendix B: Frequently Asked Questions
AirLive POE-5010HD User’s Manual
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The IP address and Subnet Mask of the PC and Network Camera must
be in the same class of the private IP address on the LAN.
• Make sure the http port used by the Network Camera, default=80, is
forward to the Network Camera’s private IP address.
• The port number assigned in your Network Camera might not be
available via Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to the
Network Camera, set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's
manual for details.
• Packet Filtering of the router may prohibit access from an external
network. Refer to your router's manual for details.
• Access the Network Camera from the Internet with the global IP
address of the router and port number of Network Camera.
• Some routers reject the global IP address to access the Network
Camera on the same LAN. Access with the private IP address and
correct port number of Network Camera.
• When you use DDNS, you need to set Default Gateway and DNS
server address.
• If it’s not working after above procedure, reset Network Camera to
default setting and installed it again.
• If the problem is not solved, the Network Camera might be faulty.
Contact your dealer for further help.
Image or video does not
appear in the main page.
• The first time the PC connects to Network Camera, a pop-up
Security Warning window
will appear to download ActiveX Controls.
When using Windows XP, or Vista, log on with an appropriate account
that is authorized to install applications.
• Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Check the device’s
ActiveX is installed on
your computer
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “
IPCamera Control”
. The status column
should show “Installed”. If the file is not listed, make sure your Security
Settings in Internet Explorer are configured properly and then try
reloading the device’s home page. Most likely, the ActiveX control did
not download and install correctly. Check your Internet Explorer
security settings and then close and restart Internet Explorer. Try to
browse and log in again.
Internet Explorer
displays the following
message: “Your current
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
