5. Troubleshooting & FAQ
AirLive CU-720PIR User’s Manual
68
firewall exists on the
network.
opened on the firewall or NAT router.
The username and
password for the first
time or after factory
default reset
Username =
admin
and password =
airlive
.
Note that it’s all case sensitivity.
Forgot the username
and password
Follow the steps below.
1.
Restore the factory default setting by press pressing and
holding down more than 3 seconds on the device.
2.
Reconfigure the device.
Forgot the IP address
of the device.
Check IP address of device by using the IPWizard II program or
by UPnP discovery.
IPWizard II program
cannot find the device.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IPWizard II program
cannot detect device over a router.
• If IP address is not assigned to the PC which running IPWizard
II program, then IPWizard II program cannot find device. Make
sure that IP address is assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
• Check the firewall setting of your PC or Notebook.
Internet Explorer does
not seem to work well
with the device
Make sure that your Internet Explorer is version 6.0 or later. If
you are experiencing problems, try upgrading to the latest
version of Microsoft’s Internet Explorer from the Microsoft
webpage.
IPWizard II program
fails to save the
network parameters.
• Network may have trouble. Confirm the parameters and
connections of the device.
UPnP NAT Traversal
Can not work with NAT
router
• Maybe NAT router does not support UPnP function. Please
check user’s manual of router and turn on UPnP function.
• Maybe UPnP function of NAT router is not compatible to the IP
camera. Please contact your dealer to get the approval routers
list.
Some IP cameras are
working but others are
failed
• Maybe too many IP cameras have been installed on the LAN,
and then NAT router is out of resource to support more cameras.
You could turn off and on NAT router to clear out of date
information inside router.
