Our Service
Air Liquide Healthcare
is a provider of home oxygen and
other healthcare services. We are committed to providing a
safe and effective home oxygen service for your child and
we want to provide you with all the support you may need
right from the very start.
4
Customer Service Team Helpline
0808 143 9991
Before You Start
Air Liquide appreciates that this can be an
anxious and uncertain time for you and your
family and as you may be unfamiliar with the
Home Oxygen Service, we have developed
this brochure to help answer some of your
questions.
Before you use any of your oxygen equipment
there are some simple and important safety
rules that you must follow. These will be
explained to you by your technician during
training. If you are unsure, please ask your
technician, call our customer service team,
or speak to your healthcare professional. We
have developed equipment tutorial videos
which are available for you to view on our
website. Please visit our website
www.airliquidehealthcare.co.uk
for access
to these videos and other information.
Going Home
Your child’s healthcare professional will
order oxygen equipment when your child is
ready to go home. Prior to discharge, use the
opportunity to ask any questions you may
have about caring for your child.
This guide will help you through some simple
and important rules that you must follow as
well as some useful advice specifically for
babies, young children and adolescents.
Please speak to your healthcare technician or
our customer services team should you have
any further questions.
Keeping You Safe
The technician who installed your child’s
equipment will also have carried out a risk
assessment. This risk assessment and the
servicing of any equipment will be completed
3 months after installation and then every 6
months, to keep equipment in good working
order and to ensure it continues to deliver
oxygen safely.
It is important that we are able to access your
property and equipment to complete this.
Failure to allow access may result in your
equipment being removed. The equipment
supplied remains the property of Air Liquide.
All equipment must be returned when no
longer required.
