Air Liquide Paediatric User Manual Download Page 2

2

Customer Service Team Helpline 

0808 143 9991

Contents

  

Page

Quick Reference Guide

 

3

Calling the Customer Service Team 
Online Portal
Outside of Normal Working Hours 
Troubleshooting 
Change of Details 
Insurance 

Our Service

 

4-5

Before You Start 
Going Home
Keeping You Safe
Keeping Your Information Safe
Stay in Touch
Follow Up Call

An Introduction to Home  

Oxygen

 

6

Why Does My Child Need Oxygen? 
Using Home Oxygen 

Home Oxygen Safety

 

7-15

The Fire Triangle 
Fire Risk
Electronic Cigarettes and Other Personal 
Electronic Devices 
Oxygen Saturation (Enrichment) 
Home Safety Visit
Smoking - The Risks
Storage and Usage
How do I check if oxygen is coming out? 
Oxygen Tubing, Masks, and Nasal Cannulae
Oils and Grease 
Baby Massage Therapy
Hand Sanitiser
Dynamic Air Flow Pressure Relieving 
Mattresses
Beware of Tripping Over Your Oxygen Tube 
Play and Activity
Slips, Trips and Falls

Going Out and About
Nursery and School
Swimming
Bathing a Baby

Going on Holiday - UK

 

16-17

Going Away in the UK 
Taking the Same Equipment on Holiday? 
Taking Different or More Equipment on 
Holiday? 
Confirming Your Holiday 
Travelling to and from Your Destination 

Going on Holiday - Abroad

 

18

Travelling Abroad 
Planning on travelling by plane or boat? 

How to Contact us with a  

Concern or Compliment

 

19

How to Tell us if You Have a Concern 
How to Pay a Compliment 

Useful Contacts

 

20

Patient Declaration

 

21

Page

Summary of Contents for Paediatric

Page 1: ...Paediatric Home Oxygen User Guide...

Page 2: ...isit Smoking TheRisks StorageandUsage HowdoIcheckifoxygeniscomingout OxygenTubing Masks andNasalCannulae OilsandGrease BabyMassageTherapy HandSanitiser DynamicAirFlowPressureRelieving Mattresses Bewar...

Page 3: ...our equipmentdoesnotworkoryouhavea concentratorandthereisapowercut Troubleshooting Ifyouareexperiencingproblemswithyour equipmentandcannotresolveitwiththis guide oryourequipmentguide callour customers...

Page 4: ...site Pleasevisitourwebsite www airliquidehealthcare co ukforaccess tothesevideosandotherinformation Going Home Yourchild shealthcareprofessionalwill orderoxygenequipmentwhenyourchildis readytogohome P...

Page 5: ...ity companywillprovidethefulldetails Itisimportantthatyoukeepusuptodatewith anychangestoyourchild sdatatoensurewe areabletoupholdasafeandefficientservice forthem Youhaveanumberofrightsunderdata protec...

Page 6: ...ality oflife Oxygenisnotaddictivebuttoomuchcanbe harmfulandtoolittlemaynotbebeneficial Oxygencanonlybeprescribedbya healthcareprofessional Using Home Oxygen Yourhealthcareprofessionalwillhave complete...

Page 7: ...tthatyou l NEVERsmokeorletanyoneelsesmoke nearyourchildwhentheyareusing theiroxygenequipment thisincludes e cigarettes l NEVERchargeane cigarettecloseto yourchildwhentheyareusingtheiroxygen equipmento...

Page 8: ...ateoursurroundings homeoxygenusers areatgreaterriskfromtheirclothing bedding furnitureandhaircatchingfireiftheysmoke orifotherpeoplesmokeincloseproximity tothem Inoxygen richareas fabrics wood paperan...

Page 9: ...ER smoke or let anyone else smoke near your child when they are using their oxygen equipment Remember NEVERsmokeacigaretteoruseanelectronic cigaretteclosetoyourchildwhentheyare usingtheoxygen NEVERcha...

Page 10: ...r Thisinformationappliestoallplaceswhere oxygenequipmentisusedorstored andwhen travellingwithit How do I check if oxygen is coming out Ifyourchildusesaverylowflowrate youmight finditdifficulttodetermi...

Page 11: ...ng Theyshouldbechangedwhenusedforthe followinghoursperday l 0 12hourschangeeveryyear l 12 24hourschangeevery6months Nasal Cannulae Yourchild scannulaecaneasilybecome blockedbynasalsecretionsandmucus e...

Page 12: ...careprofessionalor pharmacistifyouareunsure Baby Massage Therapy Ifyouhavebeenadvisedtoapplybaby massagetherapy pleasespeakwithyour baby shealthcareprofessionaltoinformthem thatyourchildisonoxygensoth...

Page 13: ...mwhowillarrangeforyourhealthcare techniciantovisitifyoufeelyourchild s equipmentcouldbemovedtoadifferent locationwithinyourhome Ifyourchildusesamicroorlowflowmeter theeasiestwaytotransfertoanotheroxyg...

Page 14: ...redportableoxygenequipment itis importantthatyouandyourchildfamiliarise yourselveswithitwhengoingoutandabout Whenyouarereadytogoout rememberto checktheoxygenflowandcontentsofyour portableoxygenequipme...

Page 15: ...onalifitissafe Pleasecontacttheswimmingpoolinadvance ofyourvisitsotheycanaccommodateyour requirements Theportableoxygenequipment mustbekeptonthesideofthepoolsoitdoes notgetwet Callourcustomerservicete...

Page 16: ...ygen Taking the Same Equipment on Holiday Ifyourequirethesameequipmentonholiday thatyouuseathome youdonotneedanew HomeOxygenOrderForm HOOF Youwill needtocallourcustomerserviceteamand providethefollowi...

Page 17: ...nequipment REMEMBERtotakeenoughforyourreturn journey ALWAYSbringhomeanyportable oxygenequipmentthatyoutookfromyour homesupplyanddonotleaveitatyour destination Whentravellingwithyouroxygenequipment ina...

Page 18: ...teinformation alternatively youcancall0191 218 1999 tospeakwithNHS OverseasHealthcareServices Otherusefulresourcesinclude l TheDepartmentofHealthhelpline 0207 210 4850 www dh gov uk travellers l TheBr...

Page 19: ...bile 0330 123 5469 Email alhomecare patientsupport nhs net Alternatively youcanwriteto HomeOxygenService AirLiquideHealthcareLimited AlphaHouse WassageWay HamptonLovett Droitwich WR90NX How to Pay a C...

Page 20: ...he UnderstandingofClusterHeadache Helpline 01646 651 979 Website www ouchuk org British Lung Foundation TheBLFprovidessupportandadvicefor people Helpline 03000 030 555 Website www blf org uk ChILD Lun...

Page 21: ...or machinerywhichcouldcreatesparks l Ishouldneveruseorstoreoxygen equipmentwithin1 5metres 5feet of heatsources e g aradiator andelectrical appliancessuchas televisions hairdryers andtoasters l Theox...

Page 22: ...22 CustomerServiceTeamHelpline0808 143 9991...

Page 23: ...PaediatricHomeOxygenUserGuide...

Page 24: ...Liquide Healthcare is a world leader in medical gases home healthcare hygiene products and healthcare specialty ingredients It aims to provide customers in the continuum of care from hospital to home...

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