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2
Customer Service Team Helpline
0808 143 9991
Contents
Page
Quick Reference Guide
3
Calling the Customer Service Team
Online Portal
Outside of Normal Working Hours
Troubleshooting
Change of Details
Insurance
Our Service
4-5
Before You Start
Going Home
Keeping You Safe
Keeping Your Information Safe
Stay in Touch
Follow Up Call
An Introduction to Home
Oxygen
6
Why Does My Child Need Oxygen?
Using Home Oxygen
Home Oxygen Safety
7-15
The Fire Triangle
Fire Risk
Electronic Cigarettes and Other Personal
Electronic Devices
Oxygen Saturation (Enrichment)
Home Safety Visit
Smoking - The Risks
Storage and Usage
How do I check if oxygen is coming out?
Oxygen Tubing, Masks, and Nasal Cannulae
Oils and Grease
Baby Massage Therapy
Hand Sanitiser
Dynamic Air Flow Pressure Relieving
Mattresses
Beware of Tripping Over Your Oxygen Tube
Play and Activity
Slips, Trips and Falls
Going Out and About
Nursery and School
Swimming
Bathing a Baby
Going on Holiday - UK
16-17
Going Away in the UK
Taking the Same Equipment on Holiday?
Taking Different or More Equipment on
Holiday?
Confirming Your Holiday
Travelling to and from Your Destination
Going on Holiday - Abroad
18
Travelling Abroad
Planning on travelling by plane or boat?
How to Contact us with a
Concern or Compliment
19
How to Tell us if You Have a Concern
How to Pay a Compliment
Useful Contacts
20
Patient Declaration
21
Page