Troubleshooting
7
Problem
Solution
Weak or no mist output.
The water in the unit is too cold: Replace with cool but not
cold water or set output to High and wait 10-15 minutes.
The surface of the Ultrasonic Nebulizer is dirty: Clean
Ultrasonic Nebulizer. (see pg. 6 “White Dust Cleaning”)
Ultrasonic Nebulizer is not working: See Warranty.
White dust is forming on
nearby furniture.
Hard tap water may deposit a certain amount of dust. Visit our
website (
www.Air-Innovations.com
) to purchase Humidifier
Demineralization Filters or use distilled water.
Water is leaking.
Water Tank Installation: Make sure the tank is correctly
attached. (see pg. 4 “Filling the Water Tank”)
Water Tank has been overfilled: Do not fill past the
MAX FILL line.
Humidifier is not on a level surface: Place on a level surface.
Ceramic Filter Installation: Turn Filter Cap clockwise until tight.
Condensation is forming
around humidifier or
windows.
Mist output level is too high for room size: Decrease the mist
output.
Direction of Rotating Mist Nozzle: Change direction of nozzle.
Aroma Tray does not close.
Aroma Pad is not seated properly: Remove and reinsert the
pad.
Missing parts.
Call us toll free at: 844-600-1370, Monday thru Friday
8:30am to 5pm EST.
Please reference model: MH-703
