Troubleshooting
7
Problem
Solution
Weak or no mist output.
The water in the unit is too cold: Replace with cool but not
cold water or set output to High and wait 10-15 minutes.
The surface of the Ultrasonic Nebulizer is dirty: Clean
Ultrasonic Nebulizer. (see pg. 6)
Ultrasonic Nebulizer is not working: See Warranty.
White dust is forming on
nearby furniture.
Hard tap water may deposit a certain amount of dust.
To reduce white dust, we recommend filtered or distilled water.
Water is leaking.
Humidifier is not on a level surface: Place on level surface.
Condensation is forming
around humidifier or
windows.
Mist output level is too high for room size: Decrease the mist
output.
Direction of Rotating Mist Nozzle: Change direction of nozzle.
Missing parts.
Call us toll free at: 844-600-1370, Monday thru Friday
8:30am to 5pm EST.
Please reference model: AI-101
