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Air-Care DuctMaster
Troubleshooting Guide
Prior to troubleshooting, check the following:
1. Be sure the power cords are plugged into 2 separate, dedicated power sources and verify that
the wall outlet where the power cord is plugged into is working. (Plug in a lamp or other device
and be sure it works properly).
2. Check that the dual stage, 15-gallon vacuum bag is not full, and that the 3
rd
stage electrostatic
air filter and 4
th
stage HEPA filters are not clogged.
3. Us the “test” button on the power panel to verify there are 2 independent power outlets being
used.
4. Unplug both Power Cords, Attach the Brush connector to the DuctMaster, Turn OFF all
switches on the Panel, especially the Brush RUN switch, Plug the power cords in again and
test.
Symptom
Possible Causes
Suggested Action
Low or no vacuum suction.
1. Filters are clogged.
2. Gaskets leaking.
3. One or more motors are not
running.
4. The hose is clogged.
•
Replace the dual stage, 15
-
gallon
vacuum bag filter.
•
Clean the 3
rd
stage electra silver pre-filter.
•
Clean or replace the 4
th
stage HEPA filter.
•
Inspect the door gaskets and base of the
HEPA for leaks
•
Run one motor at a time to determine
which one is not running.
•
Remove the hose and check for vacuum
then reverse the hose to suck out clogged
debris if vacuum is ok. If there is still no
vacuum, call Air-Care.
Circuit breaker in building
trips.
1. Both power cords are plugged
into the same circuit.
•
Check test light on panel, if it does not
light, only use 2 motors.
•
Find a second independent electrical
circuit for the second power cord.
Excessive noise.
1. White check valve located in the
Air-Care DuctMaster cabinet is
installed upside down (air flow
arrow should point up).
2. One or more motors are bad.
•
Remove check valve and install in proper
direction.
•
Turn on one motor at a time to determine
which one is bad, and then call Air-Care
for a new motor. Only a trained technician
should replace a motor.
