9. FAQ
9.1
My bracelet cannot connect to bluetooth. What should I do? (Fail or slow to
connect/reconnect to bluetooth)
Answer: 1. Check whether your phone supports bluetooth connection, that is, whether your
phone is among the following products: iPhone 4s with lOS 8.0 operating system, Android
phones with Android 4.3 or above operating systems, phones or tablets with bluetooth
4.0.Android 6.0 and above devices need to be turned on to use the GPS.
2.As signal interference exists for wireless bluetooth connection, it may take you different time
each time you try to connect to bluetooth. If you fail to connect to bluetooth for a long time,
please check whether you are operating in an environment where there is no magnetic field or
additional bluetooth device.
3.Disconnect and then connect bluetooth connection again
4.Close the background applications on your phone or restart your phone
5.Do not connect your phone to other bluetooth devices or functions at the same time.
6.Check whether the APP is running in the background. If not, you may fail to connect to
bluetooth.
9.2
The bracelet cannot be found on my phone. Why?
Answer: This is because a bluetooth broadcast is ongoing. Please ensure that your watch has
electricity, is in activated state, and has not connected to another phone. Then, keep your
bracelet close to your phone. If the problem still persists, please disconnect the bluetooth
connection on your phone and reconnect it in 20 seconds.
9.3
Should I keep the bluetooth connection connected always? If l disconnect the bluetooth
connection, will any data is still there?
Answer: The data about exercise and sleeping before data synchronization will still remain on
the main unit of the bracelet After the bracelet has successfully connected to your phone via
bluetooth, the data on the bracelet will be automatically uploaded to the phone. The bracelet ,
however, has a storage space for only about one week's data. When its storage space is full, the
system will automatically cover the earliest data circularly. Therefore, you need to synchronize
the data to your bracelet in time.
Note: If the functions of call notification and SMS notification have been enabled, you must
keep the bluetooth connection in connected state. The function of alarm clock notification,
however, supports offline notification.
9.4
The bracelet cannot be charged. Why?
1)Please check whether the main unit is inserted in a correct direction.
2)When the main unit has electricity lower than 3.6V, there will be a period for battery
precharging.
Note: Usually, the bracelet will get into the normal charging state in 3-5 minutes after you
plugging in the charger.
9.5
If I keep wearing the bracelet, will the bluetooth radiation generated by the bracket damage
my body?
Answer: The bluetooth radiation generated by the watch is far below American FCC standard
and can be neglected. Therefore, long-time wearing the bracelet does not cause radiation
damage to human body.
9.6
Is the wristband waterproof?
Answer: Sealing waterproof design is employed with IP 67. Generally it is normally used in face
washing and hand washing. IP67 standard applies to 1m below water for 30 minutes.
