Agilent Technologies TriScroll 620 Series, Installation And Operation Manual

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TriScroll 620 Series Vacuum Pump
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NORTH AMERICA:
Fax: 1 781 860 9252
Toll Free: 800 882 7426, Option 3
vpl-ra@agilent.com
PACIFIC RIM:
please visit our website for individual
office information
http://www.
DJLOHQW
.com
EUROPE:
Fax: 00 39 011 9979 330
Fax Free: 00 800 345 345 00
Toll Free: 00 800 234 234 00
vpt-customercare@agilent.com
Vacuum Products Division
Instructions for returning products
Dear Customer:
Please follow these instructions whenever one of our products needs to be returned.
1)
Complete the attached Request for Return form and send it to Agilent Technologies (see below), taking particular care to identify
all products that have pumped or been exposed to any toxic or hazardous materials.
2) After evaluating the information, Agilent Technologies will provide you with a Return Authorization (RA) number via email or fax,
as requested.
Note: Depending on the type of return, a Purchase Order may be required at the time the Request for Return is submitted. We
will quote any necessary services (evaluation, repair, special cleaning, eg).
3)
Important steps for the shipment of returning product:
x
Remove all accessories from the core product (e.g. inlet screens, vent valves).
x
Prior to shipment, drain any oils or other liquids, purge or flush all gasses, and wipe off any excess residue.
x
If ordering an Advance Exchange product, pplease use the packaging from the Advance Exchange to return the defective
product.
x Seal the product in a plastic bag, and package product carefully to avoid damage in transit. You are responsible for loss or
damage in transit.
x
Agilent Technologies is not responsible for returning customer provided packaging or containers.
x
Clearly label package with RA number. Using the shipping label provided will ensure the proper address and RA number
are on the package. Packages shipped to Agilent without a RA clearly written on the outside cannot be accepted and will
be returned.
4)
Return only products for which the RA was issued.
5)
P Product being returned under a RA must be received within 15 business days.
6)
S Ship to the location specified on the printable label, which will be sent, along with the RA number, as soon as we have received
all of the required information. Customer is responsible for freight charges on returning product.
7)
Return shipments must comply with all applicable S Shipping Regulations (IATA, DOT, etc.) and carrier requirements.
RETURN THE COMPLETED R REQUEST FOR RETURN FORM TO YOUR NEAREST LOCATION:
Req
uest for Return Health and
Safety Certification