AgaMatrix JAZZ DoseCoach, Owner'S Manual

Page: 182 / 228

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180
Error messages and what to do
The test strip may have been improperly stored (for
example, in hot or humid conditions) or may have
expired. Check the test strip vial for the expiry date. Do
not use test strips after the expiry date or 180 days after
first opening the vial. You may need to measure your
blood glucose again with a new test strip from a new
vial of test strips.
OR:
The test strip may have been mishandled by
vigorous bending or shaking. Measure your blood
glucose again with a new test strip (see page 50).
OR: Parts of the test strip may have become covered in
grease, oil or lotion. Measure your blood glucose again
with a new test strip (see page 50).
OR:
The test strip port connector may be dirty. Call
customer service at 0800 093 1812. Have the JAZZ™
DoseCoach
®
serial number (located on the back of
JAZZ™ DoseCoach
®
) available.