Aerotech AGV-SPO Series, Hardware Manual

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Rush Service
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-warranty
status, the buyer must issue a valid purchase order to cover the added rush service cost. Rush
service is subject to Aerotech's approval.
On-site Warranty Repair
If an Aerotech product cannot be made functional by telephone assistance or by sending and having
the customer install replacement parts, and cannot be returned to the Aerotech service center for
repair, and if Aerotech determines the problem could be warranty-related, then the following policy
applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time,
provided that the customer issues a valid purchase order to Aerotech covering all transportation
and subsistence costs. For warranty field repairs, the customer will not be charged for the cost of
labor and material. If service is rendered at times other than normal work periods, then special
rates apply.
If during the on-site repair it is determined the problem is not warranty related, then the terms
and conditions stated in the following “On-Site Non-Warranty Repair” section apply.
On-site Non-Warranty Repair
If any Aerotech product cannot be made functional by telephone assistance or purchased
replacement parts, and cannot be returned to the Aerotech service center for repair, then the
following field service policy applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time,
provided that the customer issues a valid purchase order to Aerotech covering all transportation
and subsistence costs and the prevailing labor cost, including travel time, necessary to complete
the repair.
Service Locations
http://www.aerotech.com/contact-sales.aspx?mapState=showMap
USA, CANADA, MEXICO
Aerotech, Inc.
Global Headquarters
CHINA
Aerotech China
Full-Service Subsidiary
GERMANY
Aerotech Germany
Full-Service Subsidiary
TAIWAN
Aerotech Taiwan
Full-Service Subsidiary
UNITED KINGDOM
Aerotech United Kingdom
Full-Service Subsidiary
Appendix A: Warranty and Field Service AGV-SPO Hardware Manual
44 www.aerotech.com