© Copyright Aero-Spa®, LLC 2021 REV H
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CUSTOMER SATISFACTION POLICY
We are confident that the Aero-Spa™ process will maintain the desired water quality in your
hot tub or pool. If during the first ninety days you are not satisfied with the water quality in your
hot tub or pool you can return the Aero-Spa™ product to us for a refund. All other unused
products and accessories returned are subject to a twenty-five percent restocking fee and
must be returned within fourteen days of purchase. Payment Plan fees are not refundable. To
be eligible to receive any refund under this Customer Satisfaction Policy you must contact us
by telephone, e-mail or in writing within the time specified above, from the date of your invoice.
A Return Material Authorization (RMA) will be issued with instructions. Canceled orders or
RMA’s for systems as described above issued or inquired about for any reason within thirty
days of invoice date are subject to a fourteen percent restocking fee. All products must
thereafter be received at our facility within twenty-one days of the return authorization date.
Buyer is responsible for all shipping charges of returned product including insurance. Upon
receipt, any evidence of tampering or misuse of the unit will void this Customer Satisfaction
Policy. For more information, or to seek a refund under this Customer Satisfaction Policy,
please contact Aero-Spa™ at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, visit
our website at www.aero-spa.net or e-mail us at [email protected]. If Buyer is making a
refund claim, please provide the reason for seeking the refund.
MANUFACTURERS LIMITED WARRANTY
DISCLAMIER, DURATION, AND SCOPE OF THE WARRANTY
Aero-Spa™, LLC (“Aero”) warrants its products against defective materials or workmanship at
the time of shipment for a specific warranty period. Aero offers the following warranty periods
for each of its products:
12 months for “New”
products, and
6 months for all refurbished
products
. To make a valid claim under this warranty, Aero must be notified through writing, e-
mail or otherwise of any warranty claim within the applicable warranty period and in the
manner described below.
All implied warranties including the
IMPLIED WARRANTY OF MERCHANTABILITY
and the
IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE are also LIMITED IN
DURATION
to the applicable warranty period.
SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS MIGHT NOT APPLY TO YOU
. This warranty only covers the original Buyer of
Aero’s product. Aero will not be responsible under this warranty for any defect, failure, or
malfunction of this product caused by abuse, misuse, unauthorized adjustments or
dissembling of this product during the duration of this warranty.
AERO MAKES NO OTHER
WARRANTY BEYOND THAT CONTAINED IN THIS WRITING
.
EXCLUSIVE REMEDY AVAILABLE UNDER THIS WARRANTY
If after the expiration of the Customer Service Policy, the Aero product fails to operate properly
under normal conditions within the remaining warranty period because of a defect in materials
