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General Information
Warranty
1. All electrical motors, including fan motors generate some noise, and may feel hot to the touch. This is
NOT a fault.
2. Ceiling fans tend to move during operation due to the fact that they are not rigidly mounted. (Rigid
mountings can generate excessive vibration and stress on the mountings).
Movement of a couple of centimetres is quite OK and does not suggest that the fan will fall down. The
Aeratron fan is mounted securely on a metal Hanger Bracket with rubber cushioning and a ball joint to
allow free movement. Please note that due to manufacturing variations not all Aeratron ceiling fans
are exactly the same - some may move more than
others. Note: Excessive wobble can be caused by the
Drive Shaft not being positioned vertically. This can be easily rectified by adjusting the position of the
Fan Motor Assembly in the Hanger Bracket (see step 9 (D) page 9).
3. Ceiling fans are an environmentally smart choice to help cool you in your home. They work by creating
air flow which causes a cooling sensation on the skin. Ceiling fans do not cool down air, so for energy
wise use, they should be switched off when leaving a room. The effectiveness of ceiling fans is also
dependent on the humidity in the air - they are more effective in humid environments, and less so in
dry ones.
4. During winter, a reverse (counter clockwise) turning fan helps to reduce heating costs. Warm air rises
to the ceiling, where it cannot be felt by the occupants of a room, especially in areas with high ceilings.
The fan assists to distribute warm air more evenly in the room allowing to set the thermostat several
degrees lower.
Normal Wear and Tear.
Threaded components working slightly loose or parts even slightly damaged or bent during vigorous cleaning
or bumping can cause wobble and noise. This is not covered under warranty, but care during maintenance and
cleaning should prevent this from occurring.
You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will be
accepted unless proof of date of purchase is available at the time of making the warranty claim.
Ceiling Fan Warranty Period.
The ceiling fan itself, excluding the Remote Control Transmitter and Receiver, is covered by a 3 year in-home
warranty unless stated otherwise in your jurisdiction (USA –30 year warranty on the motor). For any warranty
claims, please contact your local or regional retailer or distributor. Aeratron Pty Ltd will, at its discretion, only
repair or replace defective products which have been directly purchased from Aeratron Pty Ltd, all other
product claims must be lodged through your local retailer/distributor. Labour and product delivery costs are
borne by Aeratron Pty Ltd or the retailer during this 3 year period. The cost of obtaining or using special access
equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to
provide such equipment and have it safely installed and operated.
Remote Control Warranty Period.
In general, Aeratron Pty Ltd Remote Control Receivers and Transmitters (Handsets) are covered by
a 1 year in-home warranty (unless stated otherwise in your jurisdiction) under the same conditions as
described above for fans.
Balance of Warranty on Repaired or Replaced Products.
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original
article.
