8. TROUBLESHOOTING
WARNING!
Refer to Safety chapters.
8.1 What to do if...
Problem
Possible cause
Solution
The appliance does not op‐
erate.
The appliance is switched
off.
Switch on the appliance.
The mains plug is not con‐
nected to the mains socket
correctly.
Connect the mains plug to
the mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains sock‐
et. Contact a qualified elec‐
trician.
The appliance is noisy.
The appliance is not suppor‐
ted properly.
Check if the appliance
stands stable.
The compressor operates
continually.
Temperature is set incorrect‐
ly.
Refer to "Control Panel"
chapter.
Many food products were
put in at the same time.
Wait a few hours and then
check the temperature
again.
The room temperature is too
high.
Refer to "Installation" chap‐
ter.
Food products placed in the
appliance were too warm.
Allow food products to cool
to room temperature before
storing.
The door is not closed cor‐
rectly.
Refer to "Closing the door"
section.
Door is misaligned or inter‐
feres with ventilation grill.
The appliance is not level‐
led.
Refer to installation instruc‐
tions.
Door does not open easily.
You attempted to re-open
the door immediately after
closing.
Wait a few seconds between
closing and re-opening of
the door.
The lamp does not work.
The lamp is in stand-by
mode.
Close and open the door.
The lamp is defective.
Refer to "Replacing the
lamp" section.
There is too much frost and
ice.
The door is not closed cor‐
rectly.
Refer to "Closing the door"
section.
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