This document sets out the terms and conditions of the product
warranties for AEG Appliances. It is an important document. Please
keep it with your proof of purchase documents in a safe place for
future reference should you require service for your Appliance.
1. In this warranty:
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b)
‘ACL’ means Schedule 2 to the Competition and Consumer
Act 2010;
(c) ‘Appliance’ means any AEG product purchased by you and
accompanied by this document;
(d) ‘ASC’ means AEG authorised service centres;
(e) AEG is the brand controlled by Electrolux Home Products Pty Ltd
of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341
in respect of Appliances purchased in Australia and Electrolux (NZ)
Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux,
at its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means the Appliance is warranted against
manufacturing defects in Australia and New Zealand for
60 months, following the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand in normal domestic applications and is in addition to
(and does not exclude, restrict, or modify in any way) any non-excludable
statutory warranties in Australia or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra
charge if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that any
replaced Appliances or parts become the property of Electrolux. This
warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4. Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If
you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux
or its ASC.
In all instances, unless the Appliance is transported by Electrolux or
an AEG authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under
this warranty.
7. You may not make a claim under this warranty unless the defect
claimed is due to faulty or defective parts or workmanship. Electrolux is
not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or
service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in
writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable where the Appliance
was purchased. Where the Appliance was purchased in New Zealand for
commercial purposes the Consumer Guarantee Act does not apply.
9. To the extent permitted by law and subject to your non-excludable
statutory rights and warranties, AEG excludes all warranties and
liabilities (other than as contained in this document) including liability
for any loss or damage whether direct or indirect arising from your
purchase, use or non use of the Appliance.
10. For AEG Appliances and services in Australia, the Appliances come
with a guarantee that cannot be excluded under the ACL. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not
amount to a major failure. The benefits to you given by this warranty are
in addition to your other rights and remedies under a law in relation to
the Appliances or services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12. For Appliances and services provided in New Zealand, the Appliances
come with a guarantee pursuant to the provisions of the Consumer
Guarantees Act, the Sale of Goods Act and the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the
terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to
meet its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 13 above have been followed.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 1300 363 664
OR EMAIL
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
aeg.com/au
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
OR EMAIL
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
OR EMAIL
(New Zealand only)
SERVICE NEW ZEALAND
aeg.co.nz
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
OR EMAIL
(New Zealand only)
AEG_Warr_Oct15
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
