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Frequently Asked Questions
Below are some general questions asked by customers. Some may not apply to the playset you purchased,
but others may answer some of the questions you may have about your playset.
Q: What size of play area do you recommend around the playset so my child may play safe?
A: We recommend at least a six-foot play perimeter around the playset.
Q: My swing set seems to sway or rock too much. What is wrong?
A: Rocking is caused by uneven ground or obstructions such as rocks, roots, etc. under the ground
rails. These obstructions should be removed and the ground underneath leveled to prevent
rocking. If the fort itself is moving, it is usually caused because the fort is not staked down.
Staking is required and will stop most of the movement.
Q: The end beam is not straight up and down. What is wrong?
A: Nothing is wrong. The end ladder does not form a 90
°
angle. It has an angle to it.
Q: The S-hooks for my swings won’t close. What is wrong?
A: The S-hook must be on a solid foundation when trying to close. It takes quite a few strokes, but
the S-hook will close.
Q: My wood appears to be cracking. Is that a problem?
A: No, expansion and contraction of wood due to weather changes will cause slight cracking
(technically called checking) and distortion. These are natural characteristics of wood and do not
affect the structural integrity of the playset.
Q: My 2x4 boards do not measure 2”x4”. Why not?
A: It has been common practice in the U.S. to use the rough-cut dimension from a sawmill to
describe the width and height of a particular piece of lumber. Many retailers, designers,
contractors and manufactures utilize this description with a common and accepted knowledge
that the actual size will vary from this description. Our sets are designed using the actual
dimension. This ensures the sets will be assembled properly and be safe for the recommended
use.
Q: How often should I re-stain my playset and what should I use?
A: The playset should be checked at least once a year depending on the weather. Lightly sand any
rough areas and re-stain the set with a waterborne transparent stain.
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