27
TROUBLESHOOTING
Symptom
Remedy
Monitor does not power on
Verify the vehicle is in the ON/RUN or ACC position.
If the Power and Home buttons on
the
monitor are not illuminated, verify the cable connection to each monitor and/or the power and
ground connections to the vehicle.
Monitor frozen - will not respond
Soft reset
the
monitor by turning each monitor off, then back on again.
Hard reset the system by turning the ignition off, then back on, or by activating the reset button on the side of
the
monitor.
Disc will not play
Check to make sure the disc is inserted with the label side facing
up
ward.
Check if the disc is defective by trying another disc. Check the type of disc being played.
This unit only plays DVD (Single, Dual Layer), DVD-R/+R, DVD+R Dual layer, DVD-RW/+RW, CD, CD-R, and CD-RW.
The unit and the disc are coded by region. If the region codes don’t match, the DVD can’t be played.
Disc plays, but stops intermittently
The disc may be dirty and need cleaning.
Condensation may have formed inside the unit. Remove the disc and allow unit to dry out.
The disc may be scratched too badly to play.
DVD playback - distorted picture
Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge.
Cannot advance through a DVD
movie
You cannot advance through the opening credits and warning information that appears at the beginning of DVDs because the disc is
programmed to prohibit these actions.
Some discs may not allow this function. Try another disc.
No sound or distorted sound
Make sure that the external media device is connected properly, and all cables are securely inserted into the appropriate jacks.
Verify that the batteries in the wireless headphones are fresh.
If you are using the wireless headphones, make sure you turn on the power
.
Verify the volume is turned up on wireless headphones.
Verify nothing is blocking the path between the monitor IR sensor and wireless headphones.
When placing the wireless headphones on your head, make sure to observe the Left and Right orientation. The wireless headphones must
be orientedcorrectly (facing forward) to receive the audio signal.
Monitor feels warm
When the monitor is in use for a long period of time, the surface will be warm. This is normal.
