Advantech USM-500, User Manual

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USM-500 User Manual iv
Product Warranty
WHAT'S COVERED & HOW LONG
Standard warranty covers two (2) - years structural components, two (2) - years for
computer system and electronics, two (2) - year for Battery system.

Warranty coverage begins on product's date of delivery. Standard warranty does
not cover problem resulting from product abuse, negligence/accident, misuse,
improper operation, post-delivery physical damage, and/or product modifica-
tions without Advantech's prior written approval.

External peripherals (including: computing equipment/devices, monitors, key-
boards, mouse, are not included in this warranty.
Advantech shall not be liable for any consequential or incidental damages.
HOW WE HELP YOU
Support services provided along with the standard warranty must be requested within
the expressed warranty time frame for the product element.

Technical support may request customer collaboration and assistance during
diagnosis to provide for the next business day service resolution. Typically, this
requires, but is not limited to:

Identifying a primary contact representative (with phone number and e-mail
address) to work with Advantech and answer relevant questions.

Providing the serial ID number and access to the product.

Performing basic troubleshooting activities as directed by Advantech Technical
Support.
Resolution methods can include, but are not limited to, any of the following:

Verbal/written instructions to correct the problem.

Shipping of replacement parts.

On-site dispatch of an Advantech authorized service technician.
If needed, Advantech will involve its design engineers or supplier partners for resolu-
tion assistance and customer's satisfaction. Determination for resolving warranty
issues will be at Advantech's sole discretion.