Advantech UBC-220, User Manual, Page: 59 / 62

51 UBC-220 User Manual
Chapter 5
A
dvantech
Services
5.3 Global Service Policy
5.3.1 Warranty Policy
Below is the warranty policy of Advantech products:
5.3.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
5.3.1.2 Repairs under Warranty
It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase, thru your original ADVANTECH supplier to arrange DOA replacement if
the products were purchased directly from ADVANTECH and the product is DOA
(Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, cus-
tomized and/or build-to-order products.
For those products which are not DOA, the return fee to an authorized ADVANTECH
repair facility will be at the customers' expense. The shipping fee for reconstructive
products from ADVANTECH back to customers' sites will be at ADVANTECH's
expense.
5.3.1.3 Exclusions from Warranty
The product is excluded from warranty if
 The product has been found to be defective after expiry of the warranty period.
 Warranty has been voided by removal or alternation of product or part identifica-
tion labels.
 The product has been misused, abused, or subjected to unauthorized disas-
sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or failure caused which ADVANTECH is
not responsible whether by accident or other cause. Such conditions will be
determined by ADVANTECH at its sole unfettered discretion.
 The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
 Product updates/upgrades and tests upon the request of customers who are
without warranty.
5.3.2 Repair Process
5.3.2.1 Obtaining an RMA Number
All returns from customers must be authorized with an ADVANTECH RMA (Return
Merchandise Authorization) number. Any returns of defective units or parts without
valid RMA numbers will not be accepted; they will be returned to the customer at the
customer's cost without prior notice. An RMA number is only an authorization for
returning a product; it is not an approval for repair or replacement. When requesting
an RMA number, please access ADVANTECH's RMA web site: http://erma.ADVAN-
TECH.com.tw with an authorized user ID and password.