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ROM-DB3900 User Manual
Chapter 3
A
dvantech
Services
3.5.4
Repair Report
ADVANTECH returns each product with a "Repair Report" which shows the result of
the repair. A "Repair Analysis Report" is also provided to customers upon request. If
the defect is not caused by ADVANTECH design or manufacturing, customers will be
charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports
respectively.
3.5.5
Custody of Products Submitted for Repair
ADVANTECH will retain custody of a product submitted for repair for one month while
it is waiting for return of a signed P/I or payment (A/R). If the customer fails to
respond within such period, ADVANTECH will close the case automatically. ADVAN-
TECH will take reasonable measures to stay in proper contact with the customer dur-
ing this one month period.
3.5.6
Shipping Back to Customer
The forwarding company for RMA returns from ADVANTECH to customers is
selected by ADVANTECH. Per customer requirement, other express services can be
adopted, such as UPS, FedEx etc. The customer must bear the extra costs of such
alternative shipment. If you require any special arrangements, please indicate this
when shipping the product to us.
