Advantech MIC-3451, User Manual

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Preface and Table of Contents 3
Product warranty
Advantech warrants to you, the original purchaser, that each of its products
will be free from defects in materials and workmanship for one year from the
date of purchase.
This warranty does not apply to any products which have been repaired or
altered by persons other than repair personnel authorized by Advantech, or
which have been subject to misuse, abuse, accident or improper installation.
Advantech assumes no liability under the terms of this warranty as a conse-
quence of such events.
Because of Advantech’s high quality-control standards and rigorous testing,
most of our customers never need to use our repair service. If an Advantech
product is defective, it will be repaired or replaced at no charge during the
warranty period. For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please consult
your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example,
CPU speed, Advantech products used, other hardware and software used,
etc.) Note anything abnormal and list any on-screen messages you get
when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return mer-
chandize authorization) number from your dealer. This allows us to
process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and
Replacement Order Card and a photocopy proof of purchase date (such as
your sales receipt) in a shippable container. A product returned without
proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it
prepaid to your dealer.