Advantech MIC-3358, User Manual, Page: 3 / 84

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CE Notification
The MIC-3358, developed by Advantech CO., LTD., has passed the CE
test for environment specification when shielded cables are used for
external wiring. We recommend the use of shielded cables.
Product warranty
Advantech warrants to you, the original purchaser, that each of its prod-
ucts will be free from defects in materials and workmanship for one year
from the date of purchase. This warranty does not apply to any products
which have been repaired or altered by persons other than repair person-
nel authorized by Advantech, or which have been subject to misuse,
abuse, accident or improper installation. Advantech assumes no liability
under the terms of this warranty as a consequence of such events.
Because of Advantech's high quality-control standards and rigorous test-
ing, most of our customers never need to use our repair service. If an
Advantech product is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will
be billed according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For exam-
ple, CPU speed, Advantech products used, other hardware and software
used, etc.) Note anything abnormal and list any on-screen messages you
get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return mer-
chandize authorization) number from your dealer. This allows us to pro-
cess your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and
Replacement Order Card and a photocopy proof of purchase date (such as
your sales receipt) in a shippable container. A product returned without
proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship
it prepaid to your dealer.