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Advantech MARS-3100R, User Manual

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Chapter

4

4

Maintenance and 
Troubleshooting

This chapter explains how to care 
for and maintain the Tablet PC 
along with a troubleshooting FAQ.
Sections include:

!

Care, Storage and Cleaning

!

Replacing Components 

!

Troubleshooting

!

OS Maintenance and Re-Instal-
lation

Summary of Contents for MARS-3100R

Page 1: ...User Manual MARS 3100R S Industrial Tablet PC...

Page 2: ...tion Advantech assumes no liability under the terms of this warranty as a consequence of such events Because of Advantech s high quality control standards and rigorous testing most of our customers ne...

Page 3: ...talla tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communication...

Page 4: ...agnetic compatibility and Radio spectrum Matters ERM Wideband transmission systems Data transmission equipment operating in the 2 4 GHz ISM band and using wide band modulation techniques Harmonized EN...

Page 5: ...EIRP in the frequency range of 2454 2483 5 MHz For detailed information the end user should contact the national spectrum authority in France This device is a 5 GHz wideband transmission system trans...

Page 6: ...deklar ka MARS 3100S atbilst Direkt vas 1999 5 EK b tiskaj m pras b m Latvian un citiem ar to saist tajiem noteikumiem Lietuvi Lithuanian iuo Advantech deklaruoja kad is MARS 3100S atitinka esminius...

Page 7: ...problem The exact wording of any error messages Warnings Cautions and Notes Document Feedback To assist us in making improvements to this manual we would welcome comments and constructive criticism Pl...

Page 8: ...opening This may cause fire or electrical shock 13 Never open the equipment For safety reasons the equipment should be opened only by qualified service personnel 14 If one of the following situations...

Page 9: ...w elektrischen Schlag aus l sen 13 ffnen Sie niemals das Ger t Das Ger t darf aus Gr nden der elektrischen Sicherheit nur von authorisiertem Servicepersonal ge ffnet werden 14 Wenn folgende Situatione...

Page 10: ...cal shock always disconnect the power from your PC chassis before you work on it Don t touch any components on the CPU card or other cards while the PC is on Disconnect power before making any configu...

Page 11: ...edge view 8 2 3 LED Signals 9 Figure 2 8 Status LEDs 9 2 3 1 Power ON OFF LED 9 2 3 2 Battery status LED 9 2 3 3 HDD status LED 10 2 3 4 Wireless LAN ON OFF LED 10 2 4 Buttons 11 Figure 2 9 Buttons on...

Page 12: ...tons 28 Figure 3 8 Three hotkey buttons 28 Figure 3 9 Hotkey menu 28 3 4 Power 29 Figure 3 10 Power menu 29 3 4 1 Power button settings 29 3 4 2 Advanced Power settings 31 Figure 3 11 Advanced power s...

Page 13: ...53 Mouse hardware menu 53 Figure 3 54 General USB properties 53 Figure 3 55 USB driver properties 54 Figure 3 56 USB power management 54 3 8 LAN 55 3 8 1 Properties 55 Figure 3 57 Network connections...

Page 14: ...he amber battery status LED is always on 65 4 3 10 The amber battery status LED is blinking 65 4 3 11 The amber battery status LED is blinking quickly 65 4 4 OS System Maintenance and Re Installation...

Page 15: ...pter 1 1 Introduction This chapter gives basic data about the specifications and use of the MARS 3100R S Tablet PC Sections include Welcome About this Manual System Specifications Environmental Standa...

Page 16: ...l GSM GPRS 5 way navigation key and 3 programmable function keys Multiple I O ports 2x USB2 0 1x USB 2 0 for MARS 3100S 1x COM 1x LAN and 1x VGA Full featured Hi resolution audio support with audio ja...

Page 17: ...che 128 K 1 MB Chipset AMD CS5536 Intel 945GME Graphic AMD LX800 with shared memory Intel 945GME with shared memory Storage 4G CF 2 5 shock mounted HDD option 2 5 shock mounted HDD CF stor age option...

Page 18: ...7 4 Storage Humidity 0 to 95 non condensing MIL STD810F Method 507 4 IP Rating IP 54 Drop 3 foot high free drop survival limit test surface concrete base unit only According to MIL STD 810F Method 516...

Page 19: ...st time Sections include Check the Package General Views of the Tablet PC LED Indicator Signal Table Powering the tablet PC Starting the tablet PC Manual Touchscreen Calibration Using the Pen Connecti...

Page 20: ...with a range of product accessories and materials Figure 2 1 Mars 3100R S and Accessories A summary of the package contents MARS 3100R S Battery pack Adapter Pen for MARS 3100S or Digitizer Pen for M...

Page 21: ...ual Chapter 2 Getting Started 2 2 General Views of the Tablet PC 2 2 1 Tablet front view Figure 2 2 Front view 2 2 2 Tablet back view Figure 2 3 Back view Front bezel buttons Heatsink Cover Pen Holder...

Page 22: ...ar edge view 2 2 5 Tablet right edge view Figure 2 6 Right edge view 2 2 6 Tablet left edge view Figure 2 7 Left edge view Speaker Docking Port Power On Off Switch WLAN On Off Switch USB Port for MARS...

Page 23: ...mal capacity Static Amber Battery is under charging if the system is powered by adapter Blinking Amber Battery is under 10 of normal capacity Quick Blinking Amber Battery error Replace the battery Pow...

Page 24: ...idle Blinking HDD is active 2 3 4 Wireless LAN ON OFF LED Dark Wireless LAN is disabled Static Green Wireless LAN is enabled Note Prevent any shocks or vibrations whenever the HDD status LED is blink...

Page 25: ...rotating the display on the screen 2 4 3 5 way navigation button The 5 way navigation button function as directional arrow keys Up Down Right and Left The navigation button is useful for navigating c...

Page 26: ...d battery will power the PC for up to 3 hours Normally it requires 2 5 hours to fully charge a new battery To install or replace the battery 1 Turn off the MARS 3100R S 2 Disconnect any peripheral dev...

Page 27: ...ead screws 6 Resume operation of the system See 2 11 2 2 5 1 4 Disposing of Used Batteries The battery supplied with the MARS 3100RS is a rechargeable Lithium Ion dry cell Dispose of used batteries in...

Page 28: ...er powering up for the first time the system prompts the user to engage the touchscreen calibration 3 Follow the onscreen instructions to calibrate the touchscreen Figure 2 13 Auto touchscreen calibra...

Page 29: ...navigate via the start command and click on the icon Configuration Utility Figure 2 14 Accessing the Configuration Utility 2 In the Tools dialog click on 4 Points Calibration to align the touchscreen...

Page 30: ...User Manual 16 4 Return to the Tools dialog select Linearization for 9 points linearization and fol low the onscreen instructions then return to the Tools dialog again and try the Draw Test Figure 2...

Page 31: ...using the pen do not press too hard on the touchscreen Only moderate pressure is required to acti vate touchscreen sensors The pen is configured to function much like an ordinary PC mouse Touch hold a...

Page 32: ...S User Manual 18 2 9 Connecting Peripherals The MARS 3100R S supports several peripheral connections 2 9 1 USB ports Figure 2 19 USB port 2 9 2 COM ports The COM port of MARS 3100R S is COM3 Figure 2...

Page 33: ...19 MARS 3100R S User Manual Chapter 2 Getting Started 2 9 3 Audio jacks Figure 2 21 Audio Jacks Red input and Green output 2 9 4 VGA port Figure 2 22 VGA port...

Page 34: ...cks put the MARS 3100R S into Suspend Mode There are two suspend modes Suspend to RAM Standby mode and Suspend to HDD Hibernation mode 1 Suspend to RAM Standby mode Suspend to RAM occurs when a system...

Page 35: ...ta will store in hard disk so there is no risk to loss data if the battery is exhausted 2 11 2 Resuming When the system is in suspend mode press the power button once and the system will resume to nor...

Page 36: ......

Page 37: ...ter 3 3 Advantech Central Manager This chapter explains how to use the Advantech Central Manager program application Sections include Overview Display Hotkeys Power Image Version Audio Touch LAN Secur...

Page 38: ...r management Audio touchscreen controls LANs Network security The Central Manager utility is available from the taskbar in the bottom right corner of the Windows desktop Double click the white and blu...

Page 39: ...vertical por trait display modes The orientation of the display switches relative to the horizontal and vertical axis of the tablet PC Figure 3 3 Display menu Click Left Rotation to switch the displa...

Page 40: ...n in a clockwise direction vertical to horizontal to vertical to horizontal Figure 3 5 Horizontal display mode 3 2 2 Rotation button Users may quickly change the orientation of the display by click in...

Page 41: ...ntral Manager 3 2 4 Brightness adjustments MARS 3100R only MARS 3100R has a brightness adjustment control feature To adjust the intensity of the display use the pen to click right for brighter or clic...

Page 42: ...onfigure hotkey activated software applications Figure 3 9 Hotkey menu Click to open a browser window Search for and select the required executable file for example osk exe Then click OK Then press to...

Page 43: ...ult setting 3 4 1 1 Shut down When Shut down is selected pressing the main power button once results in an automatic system shut down All applications are closed automatically and the unit powers off...

Page 44: ...on places the computer into temporary hibernation and power saving mode In Standby the screen goes blank but all applications and current data are preserved in a steady state Pressing the power button...

Page 45: ...menu of the Central Manager Figure 3 11 Advanced power settings 3 4 2 1 Power schemes The first tab in Power Options Properties menu displays the Power schemes menu which offers a selection of power...

Page 46: ...hard disks Never Plugged in After 5 minutes Batteries System Standby Never Plugged in After 15 minutes Batteries 3 4 2 1 4 Always on Selection defaults for this setting Turns off monitor After 20 min...

Page 47: ...battery reaches 10 of its normal capacity The alarm can be set to trigger according to any percentage of available battery power between 0 and 100 Selecting Alarm action summons the Low battery alarm...

Page 48: ...under battery power The three settings include Scheduled Tasks Com pleted Idle Time and Power Management Figure 3 15 Run a program configuration dialog boxes 3 4 2 2 2 Critical battery alarm By defaul...

Page 49: ...present status of the power system Current power source displays whether the computer is powered by AC or DC electricity Battery number Normally battery 1 is displayed Figure 3 17 Power meter Click B...

Page 50: ...3 4 2 3 above By default Prompt for password when computer resumes from standby is selected This command ensures that unauthorized users cannot access the computer or its data 3 4 2 4 2 Power buttons...

Page 51: ...tion function It is intended to preserve data that is currently active in the SDRAM memory by saving it to the hard disk drive before placing the computer into hibernation Whenever the computer is bro...

Page 52: ...rmation about the status of the OS that is cur rently installed on the MARS 3100R S Normally the OS is Microsoft Windows XP Embedded Service Pack 2 The data displayed here also details the current ver...

Page 53: ...o make basic adjustments place the pen on the slider button and move it up or down Figure 3 22 Main audio menu 3 6 1 Sounds and Audio Devices Properties The MARS 3100R S supports a variety of precise...

Page 54: ...7 Audio chipset built into the motherboard However if any external audio device or card is added to drive audio processing then it is possible to select the device from this menu Sound playback displa...

Page 55: ...ptions select the arrangement most suited to the type of speakers already installed Figure 3 26 Speaker properties Performance The Performance menu displays Audio playback controls for adjusting the H...

Page 56: ...icrophone Figure 3 29 Recording controls Click Advanced on the Recording Control sub menu to access the Advanced Controls for Microphone sub menu Tone Controls Adjust the bass and treble sensitivity o...

Page 57: ...ll audio outputs By default the Volume icon is displayed on the taskbar Click Advanced to access the volume control sub menu See figure 3 25 3 6 1 2 2 Speaker settings From the Volume menu click Speak...

Page 58: ...it is pos sible to customize the sounds produced by the computer during events and custom sound assignments may be saved as a new Sound scheme The Sounds menu also displays a scrolling list of all ev...

Page 59: ...ne test that will calibrate the audio levels from the microphone to the system so that peak audio performance is attained Follow the onscreen instructions to calibrate the microphone Figure 3 36 Hardw...

Page 60: ...ectly Figure 3 37 Hardware menu 3 6 1 5 1 Properties The properties of each device or driver may be displayed checked and modified To display device or driver properties double click on an item in the...

Page 61: ...devices on the system Figure 3 39 Properties menu The Driver menu displays a description of the manufacturer date version and signification of the selected device driver The menu permits updates rollb...

Page 62: ...nsitivity of the screen to the position of the pen on the screen a Digitizer Calibration for cali brating the sensitivity of the pen as it touches the surface of the screen and the Con trol Utility wh...

Page 63: ...to active the pen digitizer calibration tool Use the Digi tizer pen to click the cross on the screen step by step until the calibration process is completed Figure 3 44 Digitizer Calibration Step 1 F...

Page 64: ...ailable on the MARS 3100S or refer to the Support CD ROM for printable versions of Touchkit instructions Figure 3 48 Touchkit USB controller 3 7 1 4 Control Utility for MARS 3100R Click Control Utilit...

Page 65: ...also performs the same actions normally assigned to the right button if the check box is selected 3 7 2 1 2 Double click speed To increase the responsiveness of the mouse button whenever it is double...

Page 66: ...iles by clicking the Browse button Click Apply To enable a Pointer shadow click the Enable pointer shadow check box Figure 3 51 Pointers menu 3 7 2 3 Pointer options Further adjustments to the perform...

Page 67: ...rdware menu details the manufacturer and type of USB mouse controller that is installed on the computer Click Properties to access sub menus for adjustment of the mouse Figure 3 53 Mouse hardware menu...

Page 68: ...roperties 3 7 2 4 3 USB power management The Power Management sub menu displays two options Select the first check box to turn off power to the mouse whenever it is idle Select the second check box to...

Page 69: ...ll turn ON once the MARS 3100 is already connected An OFF message indicates that the computer is not connected 3 8 1 Properties Click Properties to open Network Connections in an Explorer window To co...

Page 70: ...Figure 3 58 Security menu Click Windows Security Center to set the degree of network security The Center offers precise control over firewalls and antivirus applications If the computer is con nected...

Page 71: ...roubleshooting This chapter explains how to care for and maintain the Tablet PC along with a troubleshooting FAQ Sections include Care Storage and Cleaning Replacing Components Troubleshooting OS Main...

Page 72: ...4 1 4 Storing the computer The computer may be stored in the off state with a fully charged battery for up to 30 days It will continue to power up and be usable 4 1 5 Caring for the touchscreen displ...

Page 73: ...a soft clean cloth Dampen the cloth with water and household dish detergent then wipe the housing without applying too much pressure Note Do not use alcohol or abrasive cleansers to clean either the...

Page 74: ...es To replace other components besides the battery and the HDD like the touchscreen please contact technical support 4 2 1 Battery 1 Turn off the MARS 3100R S 2 Disconnect any peripheral devices from...

Page 75: ...n the backside of the computer 1 Turn off the MARS 3100R S 2 Remove the DC adapter and Battery pack from MARS 3100R S 3 Disconnect any peripheral devices from the MARS 3100R S 4 Unfasten the four smal...

Page 76: ...Correct Removal of the HDD Figure 4 6 Incorrect removal of the HDD 7 Grasp the cable connector firmly Unplug the connector pulling it straight out Figure 4 7 Unplugging the cable connector Note Do not...

Page 77: ...63 MARS 3100R S User Manual Chapter 4 Maintenance and Troubleshooting 8 Remove the CF card from the slot Figure 4 8 Removing the CF card...

Page 78: ...ut off any applications that regularly access the hard drive 4 3 4 Computer will not shut down Remove any peripheral devices and try again 4 3 5 Display remains off or is not bright Make sure that the...

Page 79: ...pport this particular type of peripheral device 4 3 9 The amber battery status LED is always on Battery capacity is below the Low Battery Alarm Charge the battery replace the battery if it is spent 4...

Page 80: ...3100R The MARS 3100R is supplied with a pre loaded OS Windows XP Professional If the OS on the MARS 3100R becomes damaged or crashes it may be necessary to re install Microsoft Windows XP Professiona...

Page 81: ...will be influenced by envi ronments and any high voltage high magnetic devices The chassis of MARS 3100R is made of Magnalium a metal material which can enlarge the noise from the inside of the unit B...

Page 82: ...1 Approaching the X symbol is the same as usual 2 Keep the pointer completely inside the X symbol 3 Press the icon a little harder until the icon becomes darker Then you can close the window...

Page 83: ...Appendix A A GPRS Setting This chapter details instructions about how to set up the GPRS soft ware connection for the MARS 3100R S...

Page 84: ...MARS 3100R S User Manual 70 A 1 Setting Up the Modem 1 Select and enter Phone and Modem Options in Control Panel 2 Select the country region...

Page 85: ...r Manual Appendix A GPRS Setting 3 Enter the local Area Code and click OK It is sufficient to leave the other column blank 4 The system adds a new location named My Location 5 Select the Modem page an...

Page 86: ...MARS 3100R S User Manual 72 6 Click the Diagnostics page 7 Click Query to check the communication with the modem device 8 Information from the device is displayed if communication is successful...

Page 87: ...e in Taiwan Since these data vary from one region and country to the next it is important to verify the local APN with the local ISP supplier Note 1 In different countries and regions the user may nee...

Page 88: ...MARS 3100R S User Manual 74 A 2 Setting Up an Internet Connection 1 Select and enter Network Connections in Control Panel 2 Select the link Create a new connection...

Page 89: ...S User Manual Appendix A GPRS Setting 3 Click Next to continue 4 Select Connect to the internet when the table below appears Click Next to continue 5 Select Set up my connection manually and click Nex...

Page 90: ...6 Select Connect using a dial up modem and click Next to continue 7 Enter the local network ISP name for example TEST 8 Enter the phone number 99 CID and click Next to continue Note If the CID is 1 in...

Page 91: ...77 MARS 3100R S User Manual Appendix A GPRS Setting 9 Ignore the user name request and click Next to continue 10 Finish the set up process...

Page 92: ...3100R S User Manual 78 A 3 Connect to the Internet by GPRS 1 Select and enter Network Connections in Control Panel 2 The ISP name created before appears for example TEST right click and select Proper...

Page 93: ...79 MARS 3100R S User Manual Appendix A GPRS Setting 3 Click Configure 4 Select 115200 for maximum speed click OK twice and return to the desktop 5 Double click the connection for example TEST...

Page 94: ...MARS 3100R S User Manual 80 6 Click Dial to access the internet via GPRS 7 Connection successful...

Page 95: ...2 Low battery alarm 33 Swapping 13 Brightness 27 Buttons 11 Hotkey 28 Key 30 Power 29 C Calibration 14 15 48 4 points 15 Caring for Computer 58 CE iii Central Manager 24 CF card Installation and remov...

Page 96: ...ions Properties menu 31 33 35 36 37 Power Meter menu 35 Schemes menu 31 Power Management Suspend to Disk 21 Suspend to RAM 20 Product Labelling x R Replacing Battery 60 Resuming 21 S Safety Instructio...

Page 97: ...tions are subject to change without notice No part of this publication may be reproduced in any form or by any means electronic photocopying recording or otherwise without prior written permis sion of...

Page 98: ......

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