Advantech IDS-3219 Series, User Manual

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IDS-3219 User Manual 18
A.1 Introduction
If experiencing trouble with the monitor, or it fails to operate correctly, please refer to
the following instructions before calling the Advantech service center. If unable to cor-
rect the faults using the instructions below, then please contact the distributor or the
services/repair center.
A.2 Troubleshooting
No Images Appear On Screen
 Check to see that all the I/O and power connectors are installed correctly and
connected. (Refer to 1.4, Open Frame Bottom view)
 Make sure that none of the connectors are crooked, broken or loose.
 Make sure that the OSD power on the LED is turned on.
 Make sure that the brightness is not in the minimum.
 Make sure that the screen resolution is set to the correct setting for the type of
LCD, and that the setting does not exceed the resolution specified for the partic-
ular model of LCD.
The image is incorrectly displayed, or the full screen image does not appear
 Please make sure the screen resolution on the motherboard is correct.
The position of screen is not in the center
 Adjust the H-position and V-position or perform “Auto”.
Out of range
 When the message “Out of Range” appears onscreen, this indicates that the
signal of the computer is not compatible with the LCD display; i.e. the resolution
exceeds the specified resolution for the LCD.
 Adjust the BIOS setting to match the correct resolution.
No signal
 The display is powered on, but can neither receive or display any signal from
the computer. Check all power switches, power cables and VGA signal cables
to ensure that all are connected correctly on both sides.
Going to sleep
 If the system goes to sleep, then the display has either been set to power-sav-
ing mode, or the display is experiencing a sudden signal disconnection problem.
Check the BIOS system settings, and/or Windows configuration. Then check
the connection of the power cable to computer on both sides.