Advantech IDK-1115WP-45FHA1, User Manual, Page: 3 / 51

iii IDK-1115WP User Manual
A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus -
trial environments. Whether your new Advantech equipment is destined for the labo -
ratory or the factory floor, you can be assured that your product will provide the
reliability and ease of operation for which the name Advantech has come to be
known.
Your satisfaction is our primary concern. Here is a guide to Advantech’s customer
services. To ensure you get the full benefit of our services, please follow the instruc -
tions below carefully.
Technical Support
We want you to get the maximum performance from your products. So if you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are nor -
mally a lot more detailed than the ones we can give over the phone.
So please consult this manual first. If you still cannot find the answer, gather all the
information or questions that apply to your problem, and with the product close at
hand, call your dealer. Our dealers are well trained and ready to give you the support
you need to get the most from your Advantech products. In fact, most problems
reported are minor and are able to be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi
-
ness day. We are always ready to give advice on application requirements or specific
information on the installation and operation of any of our products.