Advantech EKI-2725, User Manual

Page: 3 / 28

iii
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons
other than repair personnel authorized by Advantech, or which have been subject to misuse,
abuse, accident or improper installation. Advantech assumes no liability under the terms of
this warranty as a consequence of such events.
Because of Advantech
′ s high quality-control standards and rigorous testing, most of our
customers never need to use our repair service. If an Advantech product is defective, it will be
repaired or replaced at no charge during the warranty period. For out-of-warranty repairs, you
will be billed according to the cost of replacement materials, service time and freight. Please
consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed,
Advantech products used, other hardware and software used, etc.) Note anything
abnormal and list any onscreen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return more
quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement Order
Card and a photocopy proof of purchase date (such as your sales receipt) in a shippable
container. A product returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your
dealer.