MyAir5 User Guide
37
Remote Access – Troubleshooting
Assistance for the Homeowner’s IT professional:
Status
Cause
Solution
3, 6, 9
No internet access – cannot
contact server
Confirm the tablet is connected
to the home Wi-Fi network.
Open browser & confirm you
can load a web page such
aswww.google.com.au
Check your router is connected
to the internet.
4
No UPNP detected
Check your router has UPNP
enabled.
7, 10
UPNP is detected but still trying
Ensure router has default
firewall settings
Check if router has a list of
UPNP ports, check if 8000 is mapped
in the UPNP table.
5, 8 , 11
Success
Your remote access should be
working, if you are having troubles try
connecting via Wi-Fi & clearing stored
systems before retrying remotely.
