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Chapter 5
Troubleshooting and service
This chapter contains very basic information to help you solve problems that might arise with your Anoxomat.
Please read all instructions very carefully, and if a solution cannot be found in this guide, contact Advanced
Instruments for Technical Service.
5.1 Service and maintenance cautions
Do not perform any service or maintenance yourself,
except as detailed in the User’s Guide.
Only when advised by a service engineer
, unplug the
power cord prior to opening or removing covers, or else
you may be exposed to electric shock, excessive
temperatures, or mechanical hazards.
Performing service or maintenance not detailed in the
User’s Guide, with or without a Service Manual, should
only be done by a qualified service technician.
Wipe the exterior of the product with a soft, damp cloth
as needed. Using cleaning products other than those
specified, may discolor or damage the finish.
If the product requires service for any of the following
reasons, unplug the product from the electrical outlet
and refer service to a qualified service technician.
•
The power cord, extension cord, power strip, or power
input module is damaged.
•
Liquid has been spilled into the interior of the product.
•
A foreign object has fallen into the product.
•
The product has been dropped or damaged by a
falling object.
•
There are noticeable signs of overheating or a
burning odor.
•
The product does not operate normally when you
follow the operating procedures.
•
The main supply fuse(s) or any internal fuse(s)
continually fail.
A discharge of static electricity from contact with the
human body or other conductor may damage system
boards or static sensitive devices. Never perform internal
maintenance without following recommended static
protection procedures.
The product is equipped with operator accessible fuses.
If a fuse blows, it may be due to a power surge or failure
of a component. Replace the fuse only once. If the fuse
blows a second time, it is probably caused by failure of a
component part. If this occurs, refer service to qualified
service personnel. Always replace the fuse with one of
the same rating, voltage, and type. Never replace the
fuse with one of a higher current rating.
When servicing the product, use only factory-
specified parts.
5.2 Obtaining service
Before contacting Advanced Instruments for Technical
Service, be sure to read through this chapter. If this
information does not solve your problem, call the
appropriate number below.
800-225-4034 (toll-free within the USA and Canada,
8:00am–4:30pm EST; after normal business hours,
follow the voicemail instructions)
+1 781-320-9000 (elsewhere)
If you purchased your instrument outside of the U.S. or
Canada, please contact your Advanced Instruments
authorized dealer for service or repair.
When contacting our service personnel, please have
ready the model and serial numbers from the label on
the back of your instrument, your user’s guide or service
manual, and the symptoms of your problem. You should
use a telephone as close to your instrument as possible
to facilitate making recommended diagnostic checks. If
you need to order parts or service, a purchase order
from your purchasing agent is necessary.
A service technician may assist in making minor repairs
over the phone, providing you with recommended parts
(or part numbers), or may issue an authorization to ship
the instrument for factory repair.